Warranty Guide

3
CONTACT INFORMATION
Visit STAINMASTER.com to find general cleaning instructions.
(Warranty registration is recommended but not required to
activate your warranty coverage.)
For warranty service or special assistance for carpet care and
cleaning, call the Lowe’s Resource Line for STAINMASTER
®
carpet
at 1-877-762-4911. Business hours are 8AM to 5PM EST, Monday
through Friday. Or, contact us by email at: [e-mail].
CARE AND CLEANING OBLIGATIONS
To maintain your warranty coverage you must do
the following:
• To qualify for coverage under all limited warranties outlined
in this warranty brochure, you must haver had a hot water
extraction cleaning performed by a trained qualified carpet
care professional, at least as often as every 18 months
from the date of your carpet purchase. Failing to do so will
void your warranty coverage. Please note that personal
or rental carpet cleaning machines are not equivalent to a
professional carpet cleaning.
• Clean stains or soiled areas promptly. If the problem
remains after do-it-yourself cleaning, then have your carpet
professionally cleaned (at your expense; these maintenance
costs will not be reimbursed). Make sure you keep receipts
from all professional cleanings.
• If the problem still remains after professional cleaning,
contact The Lowes Resource Line for STAINMASTER
®
carpet within 30 days of the professional cleaning.
FILING A CLAIM
If you have a problem with your carpet and believe it is covered
by one or more of the limited warranties outlined in this warranty
brochure, you must file a claim by contacting the Lowe’s Resource
Line for STAINMASTER
®
carpet. When you call, you will be asked
to provide the following:
• An explanation of the carpet issue and what caused it.
Explain where the carpet issue is located and in what other
rooms the carpet is currently installed.
• When and where the carpet was purchased, including
the retailer’s telephone number.
• The carpet style name and style number
• Square yards purchased.
• Date(s) and proof of professional cleaning(s).
(1)
If the problem is determined to be covered by one of the limited
warranties, you will be asked to provide the original sales
receipt or other documentation acceptable to INVISTA which
shows proof of purchase and installation of a STAINMASTER
®
carpet and of carpet cushion which meets the requirements
noted under the Texture Retention Limited Warranty. The
documentation must include the STAINMASTER
®
carpet name
and style information.
You must also provide INVISTA with all related professional
cleaning receipts (showing service dates), if required. Please
note that INVISTA will not reimburse you for your costs of
professional cleaning.
We may also request a small piece (6”x 6”) remnant of carpet and
cushion.