Warranty Guide

TERMS AND CONDITIONS
4
GENERAL TERMS AND CONDITIONS
• Only first quality carpet (not seconds or irregulars)
which meets INVISTA’s construction and performance
specifications can earn the name STAINMASTER
®
carpet
and be covered under these limited warranties.
• These limited warranties apply to all STAINMASTER
®
carpet products purchased on or after August 1, 2019, and
installed in the owner-occupied space in an owner-occupied
residence. Coverage applies to an owner-occupied residence,
and to all STAINMASTER
®
carpet purchased by the tenant
and installed in the portion of a rental dwelling occupied
by such tenant. Timeshare dwellings, motorhomes (RVs),
and houseboats are specifically excluded. If the carpet is
removed from the home or office, these limited warranties
will be deemed null and void.
• Warranties will be extended to the longer period stated if
a qualifying carpet cushion, with a breathable moisture
barrier is purchased and installed. (See retailer for details.)
• All warranty coverage is transferable to subsequent
owner-occupiers only in owner-occupied residences.
The original homeowner must contact Lowe’s Resource
Line for STAINMASTER
®
carpet to provide original receipts
documenting the carpet purchase and proof that the
carpet has been maintained every 18 months, using the
hot water extraction cleaning method, since the original
carpet purchase date. This documentation must be provided
within sixty (60) days of the home sale. INVISTA will then
provide the new homeowner with a written authorization
transferring the warranty coverage.
• These limited warranties also exclude abnormal use
or conditions, any type of abuse, vandalism, extreme pet
conditions or damage by smoke, fire, storm, flood, hurricane,
wind, lightning, any other natural disaster, or any act of
God. INVISTA does not ensure our warranty products will
improve health or allergy related conditions. “Commercial
use” includes, but is not limited to: use in a store, office
or other place of business. “Abnormal use or conditions”
includes, but is not limited to: water damage from plumbing,
storm or flood, damage from smoke or fire, damage from
improper cleaning methods or materials, and from improper
maintenance. These warranties do not cover problems
caused by wetting or persistence of excessive moisture.
“Abuse” is any use of the carpet that is unreasonable
considering the normal and expected uses of a carpet in a
residence.
• These limited warranties exclude damage resulting in tears,
pulls, cuts, pilling, shredding, burns, fuzzing, cornrowing,
buckling, rippling, matting, crushing, shading, fading, pile
reversal. Improper installation or defective construction are
also excluded. Damage caused by pets such as lingering odors,
color change caused by pet vomit or feces, carpet loop or tuft
snags and pulls or damage from extreme moisture are excluded.
• If INVISTA determines that your claim is covered under
one or more of the limited warranties, INVISTA will,
at its sole option, determine to repair the affected area
of your carpet, or, if repair cannot reasonably be made,
INVISTA will determine to replace the affected area of
carpet.
• Cash refunds will not be offered.