Warranty Guide
12
EXCLUSIONS
Carpet Warranty and Carpet
Characteristic Exclusions
UNLESS THE WARRANTY FOR YOUR MOHAWK PRODUCT LISTED IN
THIS WARRANTY BROCHURE SPECIFICALLY AND EXPRESSLY COVERS
ANY ITEM LISTED BELOW, ALL MOHAWK WARRANTIES EXPRESSLY
EXCLUDE ALL OF THE FOLLOWING:
Accidents, Abuse or Abnormal Wear
These Mohawk warranties do not cover water damage from
plumbing or appliance failure, storms or ooding; or damage
incurred by or resulting from accidents or abuse such as staining,
soiling, burning or cutting; or damage (other than specic domestic
dog or cat urine stain coverage) caused by pets.
Area Rugs
No coverage is provided under these Mohawk warranties for area
rugs, with the exception of Mohawk's Custom Rug program. See
page 8.
Carpet on Stairs, in High-Trafc Areas, Bathrooms
and Kitchens
These Mohawk warranties do not cover damage to or appearance
changes on carpet installed on stairs; in bathrooms, kitchens or
high-trafc areas or areas subject to other-than-ordinary shoe
trafc; or outdoors.
Carpet Stains Resulting From Commercial Use
These Mohawk warranties do not cover any carpet stains incurred
by or resulting from commercial use (i.e., contracted services, in-
home businesses, etc.).
Carpet Wear or Routine Maintenance
These Mohawk warranties do not cover normal carpet wear,
routine cleaning and/or regular maintenance.
Changes in Appearance
All carpets will change in appearance over time, primarily due
to foot trafc. Carpet in heavy trafc areas will exhibit the most
change. A good-quality cushion will help extend the carpet’s
appearance. Over time and with use, the tips of the tufts in cut-
pile carpets will lose some twist, causing the carpet to bloom.
This is a normal characteristic of carpet and is not considered a
manufacturing defect.
Crushing
Crushing is the compaction of the pile thickness due to foot trafc
or furniture. Regular use of a vacuum with a beater bar in high-
trafc areas may help reduce changes in carpet’s appearance. See
C) Regular Vacuuming in the CARPET CARE AND GUIDELINES
section of this brochure for additional information and vacuuming
recommendations.
Defects, Conditional
These Mohawk warranties do not cover defects of conditions
covered by other warranties.
Defects, Visible Upon Installation
Once the carpet is installed, no warranty coverage will be provided
for defects in the carpet which were clearly visible and should have
been discovered prior to or during installation.