Use and Care Guide

5. Can I use a steam mop? No.
MISCELLANEOUS:
1. How can I prevent scuff marks, scratches or gouging? Apply an aftermarket finish to the flooring to prevent scuffing and
minor scratching. Use felt type furniture protectors on all furniture legs and bottoms. When moving heavy furniture, use
soft “Sliders” specifically made for hard surface floors.
2. Will my pets damage my floor? Common household pets are fine, but keep in mind that some dogs have tougher,
sharper nails and will gain traction differently on a hard surface floors causing them to grip with their claws more.
Keeping your pet’s nails trimmed and filed will aid in prevention of scratches, by keeping them on the pads of their feet.
3. Are furniture protectors really necessary? YES!! Furniture protector pads ARE necessary to prevent surface scratching
and scuffing. Nylon type protectors are the best to use. Felt protectors can be used but must be changed frequently to
keep the amount of embedded debris to a minimum. We recommend replacement >3 times a year to avoid buildup of
debris on the felt.
4. What type of rugs should I use? Area rugs, walk off mats and throw rugs should NOT have rubber backing. Keep to soft
surface fabric backed area rugs to prevent scratching or discoloration of your floor.
CLAIM PROCESS:
How do I file a claim?
While Novalis strives to manufacture the highest quality of of luxury vinyl flooring available today, we realize there may be an
occasion for a customer to file a claim. Please follow the following steps below to contact us regarding any issues you may
have with your Stainmaster
â
luxury vinyl floor.
1. Call 1-866-668-2547 extension 221 to obtain a claim form
2. Fill out the claim form to its entirety with as much detailed information as possible
3. Provide us with pictures showing the issues you are having with your floor.
4. Fax, email or mail back with a copy of your purchase receipts and pictures. (note: no claims will be processed without the
proper proof of purchase receipts)
a. Email: [e-mail]
b. FAX: [phone]
c. Mail: Novalis 105 Uppercrest Dr. Mooresville, NC 28117
5. Labor charges are not covered and will NOT be reimbursed. This product is intended for residential use and a do-it-
yourself application and installation. Please see warranty for further information.
6. Once information is received back, please allow 7-14 business days to process the claim. The customer will be notified
using the contact information provided on the claim form.
7. Novalis reserves the right to request samples or perform a site inspection on all claims.
We advise you read all documentation regarding installation and your warranty thoroughly before installing your
Stainmaster
â
luxury vinyl floor. If you have any questions, please contact us immediately for help.
Email: [e-mail]
Phone: [phone] ext. 221
Thank you for your purchase and we hope you love your new floor!