Limited Warranties STAINMASTER® Carpet
Limited Warranties At A Glance To determine which limited warranties apply to the STAINMASTER® carpet you purchased, locate the brand of carpet you purchased, and the applicable limited warranties are indicated next to the logo. For complete limited warranty conditions for all STAINMASTER® carpet, see pages 3–6. Please note that your limited warranty coverage begins on the date of purchase and continues for the stated period of time (each a “Warranty Period”).
Soil Resistance Limited Warranty For Residential Installations Only See chart on pages 1–2 for the Warranty Period applicable to your carpet. Stain Resistance Limited Warranty • Over time, any carpet may change color due to the accumulation of dry soil from foot traffic.
Lifetime Anti-Static Limited Warranty See chart on pages 1–2 for the Warranty Period applicable to your carpet. • For the expected life of your carpet, it will not generate static greater than 5.0 kilovolts (using AATCC Test Method 134–91 in the U.S. or 134-96 in Canada). Most people are unaffected by static of that degree.
Responsibility In Fulfillment Contact Information If your carpet does not perform in accordance with these limited warranties, you must file a claim, as described in the instructions below. If INVISTA determines that your claim is covered under one or more of these limited warranties, INVISTA will, at its sole option, repair the affected area of your carpet, or, if repair cannot reasonably be made, we will replace the affected area of your carpet.
General Terms And Conditions THE FOLLOWING APPLIES TO ALL OF THE LIMITED WARRANTIES INCLUDED IN THIS BOOKLET: • These limited warranties give you specific legal rights, and you may also have other legal rights which vary from state to state. This may also be the case in Canada from province to province. These limited warranties apply only to wall-to-wall carpet installed in the U.S. or in Canada.
Dispute Resolution – Mandatory Arbitration Provision 12 Terms & Conditions THIS DISPUTE RESOLUTION PROVISION ONLY APPLIES TO CONSUMERS RESIDING IN THE UNITED STATES WHO PURCHASE STAINMASTER® CARPET. IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION OF INDIVIDUAL CASES BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH A CLASS ACTION. Binding Arbitration Of All Claims.
Questions & Answers About Carpet Care Day-To-Day Care Q. H ow can I maintain my STAINMASTER ® carpet to keep my warranty coverage? A. There are three key things to do to maintain your STAINMASTER® carpet and to retain your limited warranty coverage: 1. Vacuum frequently. 2. Clean spills promptly. 3. H ave professional carpet cleanings at least every 24 months (see pages 15–16). excess moisture. Repeat until all detergent is removed to avoid resoiling. 3.
D. Follow BCS No. 1 and 2. Then apply solution of white vinegar (2 tbs. to 1 qt. water) and blot. Next apply solution of clear, white, non-suds ammonia (2 tbs. to 1 qt. water) and blot. Repeat BCS No. 2. Then BCS No. 3. E. Freeze area with ice cubes. Shatter gum with blunt instrument. Vacuum up pieces. Follow BCS No. 3. F. Test non-acetone nail polish remover on an obscure nonvisible section of carpet to see if it removes carpet color. If not, apply remover and blot. Repeat if necessary. G.
Carpet Terms Shedding: Some new carpeting, especially cut pile, will shed little bits of fiber for a period of time. Eventually, these loose fibers will be taken up in the vacuum cleaner. Shedding is more common with wool than with nylon and other synthetics. Burns: Any burn should be taken care of immediately. First, snip off the damaged fibers. Then use a soapless cleaner and sponge with water. If the damage is extensive, see a professional about repairs.
