Carpet Warranty Technical and Cleaning Information Dobb’s Mills, LLC
DOBB’S MILLS, LLC Dobb’s Mills would like to say THANK YOU for your recent purchase. Dobb’s Mills is proud to provide products made here in the USA. Dobb’s Mills is the parent company of Phenix Flooring and Looptex Mills. Our employees take great pride in manufacturing carpets that are stylish, comfortable, sustainable and affordable. We stand behind our products and the materials that are used to manufacture them.
DOBB’S MILLS, LLC Table of Contents 3 Title Page General Warranty Information 4 Dobb’s Mills Performance Warranty Detail 6 Stain Resistance Warranties 6 Quality Assurance Warranties 7 Fade Resistance Warranties 7 Anti-Static Warranties 7 Abrasive Wear Warranties 8 Texture Retention Warranties 8 Manufacturing Defect Warranties 9 General Terms, Limitations and Warranty Exclusions 10 Proration of Warranties 12 Limitations for All Dobb’s Mills Carpet 13 Dobb’s Mills Limited Liabilit
DOBB’S MILLS, LLC General Warranty Information To protect your warranty coverage specified in the terms of these warranties, you must do the following; 1. Have proof of purchase: You must have a valid invoice and/or sales receipt showing you purchased the carpet. 2. Know which warranties apply to your carpet: Each style has a unique set of warranties. Some products have numerous warranties. It is important that you know what your carpet is warranted for. 3.
DOBB’S MILLS, LLC guidelines. Carpets installed with use of a Stinger instead of a power-stretcher will void all warranties. Stingers permanently damage the carpet and are not acceptable. Before the carpet is installed it is recommended that the carpet sits unrolled overnight in an area where the temperature is no less than 65°F. Allowing the carpet to acclimate will make the carpet more pliable and easier to install. It is normal for the carpet to have a smell.
DOBB’S MILLS, LLC Dobb’s Mills Performance Warranty Details The following outlines the Dobb’s Mills General Warranty Conditions and Homeowner requirements. Please read the “Exclusion” portion of this warranty brochure and the disclaimer and limited liability discussed. The following are warranties provided by Dobb’s Mills, LLC. Limited Stain Resistance Warranty (Please consult your carpet’s information to determine if this warranty is applicable to your purchase.
DOBB’S MILLS, LLC Quality Assurance Warranty (Please consult your carpet information to determine if this warranty is applicable to your carpet.) Dobb’s Mills warrants that the carpet purchased will be free from any defects related to manufacturing during the specified warranty period. Carpets must be installed properly. Manufacturing defects refers to any defect in the material that occurred due to a manufacturing or workmanship error.
DOBB’S MILLS, LLC Abrasive Wear Warranty Dobb’s Mills warrants that the carpet purchased will not wear from abrasion more than 10% as the result of normal foot traffic and use, within the specified warranty period. Always refer to the carpet sample to determine the warranty coverage or ask your retailer for more information regarding the warranty on a specific product. It is the responsibility of the purchaser and the flooring subcontractor to determine the correct carpet for the desired application.
DOBB’S MILLS, LLC Manufacturing Defects Warranty Dobb’s Mills warrants that the carpet purchased will be free from any defects in the materials or workmanship within the specified warranty period. Always refer to the carpet sample to determine the warranty coverage or ask your retailer for more information regarding the warranty on a specific product. It is the responsibility of the purchaser and the flooring subcontractor to determine the correct carpet for the desired application.
DOBB’S MILLS, LLC General Terms, Limitations and Warranty Exclusions All of the Dobb’s Mills warranties outlined in this brochure may not apply to all products manufactured by Dobb’s Mills. The specific warranty coverage for your Dobb’s carpet is located on the back label of the carpet sample. Any questions related to the product and its warranties should be directed to the retailer. Dobb’s Mills warranties apply only to carpet installed in owner-occupied, single family, residential housing.
DOBB’S MILLS, LLC The Stain Resistance Limited Warranty does not include general soiling, stains from foods and beverages that contain strong colored natural dyes. Examples of food and beverage stains excluded from this warranty include, but are not limited to mustard, ketchup, soda, wine, chocolate, syrups, coffee, teas, hot beverages, beer, sauces, and drinks made from powdered mixes.
DOBB’S MILLS, LLC Proration of Dobb’s Mills Warranties The following is a prorated chart that applies to all Dobb’s Mills Warranties Lifetime Warranty 1st year 2nd year 3rd year 4th year 5th year 6th year 7th year 8th year 9th year 10th year 100% 100% 100% 100% 100% 100% 100% 90% 90% 90% 1st year 2nd year 3rd year 4th year 5th year 6th year 7th year 8th year 9th year 10th year 100% 100% 100% 100% 100% 100% 100% 90% 90% 90% 1st year 2nd year 3rd year 4th year 5th year 6th year 7th year 8th year 100% 100
DOBB’S MILLS, LLC Limitations for All Dobb’s Mills Carpet Improper Installation Dobb’s Mills is not responsible for damages to carpet caused by improper installation. To be eligible for Dobb’s Mills Warranties, all carpet must be installed according to the Carpet and Rug Institutes Installation Standard CRI-105. Examples of improper installation are sidematch due to peaked seams, fraying seams due to improper seam sealer application, and wrinkling due to improper stretching.
DOBB’S MILLS, LLC Allergies and Asthma Scientific evidence does not show a link between allergies and carpet, see www.carpet-rug.org for data. It is the consumers’ responsibility to know what fibers and materials they are allergic to. Allergy and or asthma related issues are not covered by a Dobb’s Mills warranty.
DOBB’S MILLS, LLC Dobb’s Mills Limited Liability Dobb’s Mills liability under the limited warranties will be limited to the actual cost of the carpet or cost of repair or replacement of the affected area of the carpet extending to the nearest structure (i.e. wall, door, or separation). Dobb’s Mills reserves the right to correct any defect prior to the carpet being replaced and/or removed.
DOBB’S MILLS, LLC 2. Carpet must be installed in accordance to the guidelines published in the Carpet and Rug Installation Standard CRI-105. 3. Carpet must be maintained in accordance with the recommendations found in the Caring for Your Carpet section of this brochure. 4. Homeowner must provide proof of periodic cleaning by a certified professional cleaning service. A minimum of one professional cleaning every 18 months is required.
DOBB’S MILLS, LLC Vacuum Regularly 1. Dirt and dust can add up over time and form hard and large deposits. Heavily soiled areas can become damaged if the carpet is not vacuumed on a routine basis. Regular vacuuming can prolong the life of your carpet and will enhance the overall appearance. Most soiling in carpets occur in the form small hard and/or solid particles that can cause the carpet to look dull, dirty, and feel abrasive to the touch if it is not properly maintained. 2.
DOBB’S MILLS, LLC 6. If the stain is large or has been sitting for a long period of time, please contact a certified carpet cleaning professional. Any stains caused by a natural dye, (wines, fruits, plants, etc) contact a professional carpet cleaner immediately. Cleaning Recommendations 1. Regular vacuuming and maintenance will only remove a portion of the soil particles that are in the carpet. Foot traffic and other items cause some residue to become trapped deep in the carpets fibers.
DOBB’S MILLS, LLC What is normal and acceptable with a new carpet? What is not? 1. Footprints and vacuum cleaner tracks will show on cut-pile carpets and some loop products. These “traffic marks” are not covered in any warranty and are considered normal. 2. Over time, carpets in traffic areas may look different than the surrounding area. This is normal. As carpet receives traffic, the piles of the carpet reflect lighting differently.
DOBB’S MILLS, LLC Resources 20 1. Carpet and Rug Institute www.carpet-rug.org 2. Certified Flooring Installers www.cfiinstallers.com 3. Institute of Cleaning and Restoration www.iicrc.org 4. Flooring Consultants and Inspections www.fcits.org 5. All Flooring Inspections www.afinspect.com 6. Phenix Flooring www.phenixflooring.
DOBB’S MILLS, LLC Thank You for Supporting Dobb’s Mills Thank you for your recent purchase and your support of Dobb’s Mills. Your carpeting was crafted with pride here in the United States of America. The men and women of our company thank you for your business. Dobb’s Mills values your business. Our products are made with you and your comfort in mind.
