Warranty Guide

87
STAINMASTER
®
CARPET LIMITED WARRANTIES
LIFETIME STAIN RESISTANCE LIMITED WARRANTY
(Pet urine; food & beverage)
For the Warranty Period stated, the surface pile of your
STAINMASTER
®
carpet will resist foods, beverages, and pet urine
stains (caused by pets) that occur during normal residential use
(“covered stains”) subject to your compliance with the carpet care
and cleaning obligations (including professional cleaning shown on
page 3), INVISTA will, at its sole option, repair the affected area of
your carpet containing the covered stain. If a repair cannot reasonably
be made, we will replace the affected area of your carpet.
No carpet is fully stain proof. Therefore, INVISTA does
not extend warranty coverage to any of the substances
or causes of damage identified below (“non-covered stains”). The
following are examples of non-covered stains excluded from this
limited warranty:
• Non-food and non-beverage stains caused by substances,
including, but not limited to, cosmetics, medication, bleaches,
inks, vomit, blood or feces, etc. (See lifetime pet vomit and feces
limited warranty section.)
• Stains caused by substances that destroy or change the color
of the carpet, including, for example, but not limited to, stains
caused by dyes (such as clothing or food coloring), bleaches,
acne medications, drain cleaners and plant food.
• Color changes due to fading.
• These warranties do not cover the reappearance of previously
cleaned stains (“wicking”). Stains that are saturated and result
in “wicking” will release with additional re-cleaning.
PET VOMIT & FECES LIFETIME LIMITED WARRANTY
for PetProtect
®
carpet styles
INVISTA warrants that with proper care and maintenance (including
professional cleaning), your STAINMASTER
®
PetProtect
®
carpet will
not be permanently stained from exposure to pet vomit and feces
from pets only. This warranty coverage applies to indoor carpet
installations only.
• If INVISTA determines that your carpet is stained, INVISTA
will, at its sole option, repair or replace the affected area of
your carpet and will handle such claims per the Terms and
Conditions.
LIFETIME SOIL RESISTANCE LIMITED WARRANTY
Over time any carpet may change color due to the accumulation
of dry soil from foot traffic. INVISTA warrants that for the stated
Warranty Period, subject to your compliance with the recommended
carpet care and cleaning procedures, your carpet will not have a
“noticeable color change” due to deposits of dry soil as a result of
foot traffic from normal, indoor household use.
• If, after following the recommended carpet care and cleaning
procedures (including professional cleaning shown on page 3)
INVISTA determines that the noticeable color change is covered
under this limited warranty, INVISTA will, at its option, repair the
affected area of your carpet. If repair cannot reasonably be
made, INVISTA will replace the affected area of your carpet.
Excluded from this limited warranty are color changes from grease,
mud, asphalt, tar, paints, ink, rust, blood, cement, materials that
permanently destroy, dyes or alter colors (such as bleaches, acne
medications, drain cleaners and plant food), urine, feces, vomit,
appearance or color changes due to burns, pets, tears, cuts, pulls,
shading or pile reversal, fading, furniture depressions, snags or
athletic equipment.
LIFETIME ANTI-STATIC LIMITED WARRANTY
For the expected life of your carpet, it will not generate static greater
than 5.0 kilovolts (using AATCC)
(2)
Test Method 134. If INVISTA
determines that your carpet does not meet this anti-static limited
warranty, INVISTA will repair your carpet. If a repair cannot be
reasonably made, INVISTA will replace the affected area.
TEXTURE RETENTION LIMITED WARRANTY
During the applicable Warranty Period, the surface pile of your
carpet when installed over carpet cushion meeting the standards
described below will not, under normal residential use, show a
significant loss of carpet pile texture from the carpet tufts bursting,
blooming, opening or losing their twist.
• Texture retention is defined as the ability of carpet tufts to
retain their visible shape and not burst, bloom, open or lose their
twist, and is measured by using an international standardized
rating scale.
(3)
• This warranty is limited to loss of texture from foot traffic,
resulting in tufts bursting, blooming, opening or losing their
twist which cannot be corrected.
• If INVISTA determines that your carpet’s texture rating is
below the minimum standards for the reasons described above,
INVISTA will, at its sole option, repair or replace the affected
area of the carpet.
• In the U.S. carpet must be installed over cushion which
meets the HUD UM 72a, Class 1 standards. This certification
sets minimum standards for carpet cushion for density (lbs./
ft3), thickness (in.), weight (oz./sq.yd.), and other physical
characteristics which determine performance.
• In Canada, carpet must be installed over cushion which meets
all the minimum parameters as per CGSB
(4)
Standard 20-GP-23M
entitled “Standard for: Cushion, Carpet, Flexible Polymeric
Material.” This standard sets minimum standards for carpet
cushion padding for density (kg/m3), thickness (mm), and other
physical characteristics which determine performance.
This limited warranty specifically excludes damage from pets or
such things as tears, pulls, cuts, pilling, burns, furniture casters,
athletic equipment, vacuum marks or heavy wheeled devices.
Changes in appearance caused by matting, crushing, soiling,
shading or pile reversal, cornrowing, rippling, delamination, fading,
furniture depressions or snags are also specifically excluded.
ABRASIVE WEAR LIMITED WARRANTY
During the applicable Warranty Period, your carpet will not incur
Fiber Loss from Abrasive Wear (as hereinafter defined) by more
than 10% in any area. “Fiber Loss from Abrasive Wear” is defined
as actual loss of fiber, due to abrasion, from the surface pile of
the carpet. If INVISTA determines that your carpet has incurred
Fiber Loss from Abrasive Wear, INVISTA will, at its option, repair or
replace the affected areas of your carpet.