FLOORING, LLC C A R P E T WA R R A N T Y T E C H N I C A L A ND C L EA N IN G IN F O R M ATIO N
PHENIX FLOORING Phenix would like to say THANK YOU for your recent purchase. Phenix is proud to provide products made here in the USA. Our employees take great pride in manufacturing carpets that are stylish, comfortable, sustainable and affordable. We stand behind our products and the materials that are used to manufacture them. We are confident that our products are made with the best resources and manufacturing procedures available.
PHENIX FLOORING Table of Contents Title Page General Warranty Information 4 Phenix Performance Warranty Detail 6 Stain Resistance Warranties 6 Quality Assurance Warranties 7 Fade Resistance Warranties 7 Anti-Static Warranties 7 Abrasive Wear Warranties 8 Texture Retention Warranties 8 Manufacturing Defect Warranties 9 General Terms, Limitations and Warranty Exclusions 10 Proration of Warranties 12 Limitations for All Phenix Carpet 13
PHENIX FLOORING General Warranty Information To protect your warranty coverage specified in the terms of these warranties, you must do the following; 1. Have proof of purchase: You must have a valid invoice and/or sales receipt showing you purchased the carpet. 2. Know which warranties apply to your carpet: Each style has a unique set of warranties. Some products have numerous warranties. It is important that you know what your carpet is warranted for. 3.
PHENIX FLOORING General Warranty Information cont. 4. cont. Before the carpet is installed it is recommended that it sits unrolled overnight in an area where the temperature is no less than 65°F. Allowing the carpet to acclimate will make the carpet more pliable and easier to install. It is normal for the carpet to have a smell. This is usually referred to as a “New Carpet Smell” and is not harmful and should be expected.
PHENIX FLOORING Phenix Performance Warranty Details The following outlines the Phenix General Warranty Conditions and Homeowner requirements. Please read the “Exclusion” portion of this warranty brochure and the disclaimer and limited liability discussed. The following are warranties provided by Phenix. Limited Stain Resistance Warranty *Please consult your carpet’s information to determine if this warranty is applicable to your purchase.
PHENIX FLOORING Quality Assurance Warranty *Please consult your carpet information to determine if this warranty is applicable to your carpet. Phenix warrants that the carpet purchased will be free from any defects related to manufacturing during the specified warranty period. Carpets must be installed properly. Manufacturing defects refers to any defect in the material that occurred due to a manufacturing or workmanship error.
PHENIX FLOORING Abrasive Wear Warranty Phenix warrants that the carpet purchased will not wear from abrasion more than 10% as the result of normal foot traffic and use, within the specified warranty period. Always refer to the carpet sample to determine the warranty coverage or ask your retailer for more information regarding the warranty on a specific product. It is the responsibility of the purchaser and the flooring subcontractor to determine the correct carpet for the desired application.
PHENIX FLOORING Manufacturing Defects Warranty Phenix warrants that the carpet purchased will be free from any defects in the materials or workmanship within the specified warranty period. Always refer to the carpet sample to determine the warranty coverage or ask your retailer for more information regarding the warranty on a specific product. It is the responsibility of the purchaser and the flooring subcontractor to determine the correct carpet for the desired application.
PHENIX FLOORING General Terms, Limitations and Warranty Exclusions All of the Phenix warranties outlined in this brochure may not apply to all products manufactured by Phenix. The specific warranty coverage for your Phenix carpet is located on the back label of the carpet sample. Any questions related to the product and its warranties should be directed to the retailer. Phenix warranties apply only to carpet installed in owner-occupied, single family, residential housing.
PHENIX FLOORING The Stain Resistance Limited Warranty does not include general soiling, stains from foods and beverages that contain strong colored natural dyes. Examples of food and beverage stains excluded from this warranty include, but are not limited to, mustard, ketchup, soda, wine, chocolate, syrups, coffee, teas, hot beverages, beer, sauces, and drinks made from powdered mixes.
PHENIX FLOORING Proration of Phenix Warranties The following is a prorated chart that applies to all Phenix Warranties Lifetime Warranty 1st year 20 Year Warranty 100% 11th year 80% 1st year 100% 11th year 80% 2nd year 100% 12th year 70% 2nd year 100% 12th year 70% 3rd year 100% 13th year 60% 3rd year 100% 13th year 60% 4th year 100% 14th year 50% 4th year 100% 14th year 50% 5th year 100% 15th year 40% 5th year 100% 15th year 40% 6th year 100% 16th year 30% 6th year 100% 16th year
PHENIX FLOORING Limitations for All Phenix Carpet Improper Installation Phenix is not responsible for damages to carpet caused by improper installation. To be eligible for Phenix Warranties, all carpet must be installed according to the Carpet and Rug Institutes Installation Standard CRI-105. Examples of improper installation are sidematch due to peaked seams, fraying seams due to improper seam sealer application, and wrinkling due to improper stretching.
PHENIX FLOORING Allergies and Asthma Scientific evidence does not show a link between allergies and carpet. See www.carpet-rug.org for data. It is the consumers’ responsibility to know what fibers and materials they are allergic to. Allergy and or asthma related issues are not covered by a Phenix warranty.
PHENIX FLOORING Phenix Limited Liability Phenix liability under the limited warranties will be limited to the actual cost of the carpet or cost of repair or replacement of the affected area of the carpet extending to the nearest structure (i.e. wall, door, or separation). Phenix reserves the right to correct any defect prior to the carpet being replaced and/or removed.
PHENIX FLOORING Homeowners Responsibilities and Obligations Under Phenix Warranties cont. 3. Carpet must be maintained in accordance with the recommendations found in the “Caring for Your Carpet” section of this brochure. 4. Homeowner must provide proof of periodic cleaning by a certified professional cleaning service. A minimum of one professional cleaning every 18 months is required.
PHENIX FLOORING Vacuum Regularly 1. Dirt and dust can add up over time and form hard and large deposits. Heavily soiled areas can become damaged if the carpet is not vacuumed on a routine basis. Regular vacuuming can prolong the life of your carpet and will enhance the overall appearance. Most soiling in carpets occur in the form small hard and/or solid particles that can cause the carpet to look dull, dirty, and feel abrasive to the touch if it is not properly maintained. 2.
PHENIX FLOORING Stain Removal cont. 5. In most cases, a stain can be removed by using warm water on the affected area and blotting dry with a towel. It may take several minutes, but water is the best solvent when working with most stains and soiling issues. 6. If the stain is large or has been sitting for a long period of time, please contact a certified carpet cleaning professional. Any stains caused by a natural dye, (wines, fruits, plants, etc.
PHENIX FLOORING What is normal and acceptable with a new carpet? What is not? 1. Footprints and vacuum cleaner tracks will show on cut-pile carpets and some loop products. These “traffic marks” are not covered in any warranty and are considered normal. 2. Over time, carpets in traffic areas may look different than the surrounding area. This is normal. As carpet receives traffic, the piles of the carpet reflect lighting differently.
PHENIX FLOORING Resources 1. Carpet and Rug Institute www.carpet-rug.org 2. Certified Flooring Installers www.cfiinstallers.com 3. Institute of Cleaning and Restoration www.iicrc.org 4. Flooring Consultants and Inspections www.fcits.org 5. All Flooring Inspections www.afinspect.com 6. Phenix Flooring www.phenixflooring.
PHENIX FLOORING Thank You for Supporting Phenix Thank you for your recent purchase and your support of Phenix. Your carpeting was crafted with pride here in the United States of America. The men and women of our company thank you for your business. Phenix values your business. Our products are made with you and your comfort in mind.
