Use and Care Guide
General Terms, Limitations and Warranty Exclusions
All of the Phenix warranties outlined in this brochure may not apply to all products manufactured by Phenix. e
specic warranty coverage for your Phenix carpet is located on the back label of the carpet sample. Any questions
related to the product and its warranties should be directed to the retailer.
Phenix warranties apply only to carpet installed in owner-occupied, single family, residential housing. Carpets
cannot be uninstalled and reinstalled. is will void the warranty. Commercial installations will void all warranties.
Phenix warranties cover rst quality material only. Carpets sold as seconds, used, mill ends, and/or irregulars are
void of all warranty coverage. Warranties are extended only to the original purchaser/installation and are not
transferable unless otherwise stated.
Phenix warranties are valid only on stretch-in installation applications, unless otherwise stated. All carpets must
be installed using the CRI installation guidelines. Phenix does not warranty carpets used in a commercial setting,
glue-down or rug applications, unless otherwise stated.
• Phenix warranties do not cover fuzzing and/or shedding, pooling, watermarking, crushing,
matting, trac patterns, footprints, vacuum marks, pet damage, acts of nature, certain stains,
installer errors, or general maintenance related issues.
• Phenix is not considered narrow if it has a width of 11’ 10”.
• e BOW and SKEW tolerance on Phenix Carpet is 1 ½” in 12’.
Some products may carry additional warranties provided by the companies that manufacture certain soil & stain
treatments, bers and yarns. ese warranties will take precedence over the warranties set forth by Phenix. Always
refer to the carpet sample to determine the warranty coverage or ask your retailer for more information regarding
the warranty on a specic product.
Abrasive wear means ber-loss from the carpet through abrasion resulting from normal foot trac. Abrasive wear
is ber pile loss of 10% or greater. e Abrasive Wear Limited Warranty is in eect only if the carpet has been
installed over cushion meeting standards set forth in this brochure, and has been properly maintained according
to the guidelines listed in the Caring for Your Carpet section of this brochure.
e Fade Resistance Limited Warranty excludes will use the AATCC Gray Scale for standardized comparisons of
color dierences (American Association of Textile Chemist and Colorists) to measure the level of any color change.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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