Warranty Guide

PHENIX FLOORING

Manufacturing Defects Warranty

Phenix warrants that the carpet purchased will be free from any defects in the materials or workmanship within

the specied warranty period. Always refer to the carpet sample to determine the warranty coverage or ask your

retailer for more information regarding the warranty on a specic product. It is the responsibility of the purchaser

and the ooring subcontractor to determine the correct carpet for the desired application. ere are limitations to

this warranty and they can be found under the “General Terms and Warranty Exclusions” section of this brochure.

Exclusions

e Manufacturing Defect Warranty excludes wrinkling, buckling, matting, crushing, pooling or any change in

appearance or pile retention. ese are not manufacturing defects but are maintenance related issues. Improperly

installed carpets are not covered by this warranty. Carpets that are not maintained properly are not covered in this

warranty. Snags and pulling of loops in carpet are not considered a defect and are not covered in this warranty. See

“General Terms, Limitations and Warranty Exclusions” for a full list of exclusions.

All carpet must be installed following the guidelines provided by the

Carpet and Rug Institutes Installation Standard.

http://www.carpet-rug.org/documents/publications/CRI_Carpet_Installation_Standard_2011.pdf

Failure to follow these standards will result in the warranty being void.

One Year Limited Warranty

Phenix warrants that the carpet purchased will have a one-year warranty against manufacturing related visual

defects. All visual defects must be brought to the attention of Phenix within one calendar year of purchase. is

warranty is non-transferable and extends only to the original purchaser.