Warranty Guide

TERMS AND CONDITIONS
43
CONTACT INFORMATION
Visit STAINMASTER.com to find general cleaning instructions.
(Warranty registration is recommended but not required to
activate your warranty coverage.)
For warranty service or special assistance for carpet care and
cleaning, call the Lowe’s Resource Line for STAINMASTER
®
carpet
at 1-877-762-4911. Business hours are 8AM to 5PM EST, Monday
through Friday. Or, contact us by email at: [e-mail].
CARE AND CLEANING OBLIGATIONS
To maintain your warranty coverage you must do
the following:
• Clean stains or soiled areas promptly. If the problem
remains after do-it-yourself cleaning, then have your carpet
professionally cleaned (at your expense; these maintenance
costs will not be reimbursed).
• If the problem still remains after professional cleaning,
contact the Lowe’s Resource Line for STAINMASTER
®
carpet
within 30 days of the professional cleaning.
• To qualify for coverage under all limited warranties outlined
in this warranty brochure, you must have had a hot water
extraction cleaning performed by a trained, qualified carpet
care professional, at least as frequently as every 18 months
since the date of your carpet purchase. Failing to do so will
void your warranty coverage.
Try using our STAINMASTER
™
carpet care products to clean
and protect your carpet!* Learn more at STAINMASTER.com.
*Use of this product does not change the STAINMASTER
®
carpet limited warranty requirements.
To learn about STAINMASTER™ carpet care products and get cleaning
tips on specific stains, please visit STAINMASTER.com.
FILING A CLAIM
If you have a problem with your carpet and believe it is covered
by one or more of the limited warranties outlined in this warranty
brochure, you must file a claim by contacting the Lowe’s Resource
Line for STAINMASTER
®
carpet. When you call, you will be asked
to provide the following:
• An explanation of the carpet issue and what caused it.
Explain where the carpet issue is located and in what other
rooms the carpet is currently installed.
• When and where the carpet was purchased, including
the retailer’s telephone number.
• The carpet style name and style number
• Square yards purchased.
• Date(s) and proof of professional cleaning(s).
(1)
If the problem is determined to be covered by one of the limited
warranties, you will be asked to provide the original sales
receipt or other documentation acceptable to INVISTA which
shows proof of purchase and installation of a STAINMASTER
®
carpet and of carpet cushion which meets the requirements
noted under the Texture Retention Limited Warranty. The
documentation must include the STAINMASTER
®
carpet name
and style information.
You must also provide INVISTA with all related professional
cleaning receipts (showing service dates), if required. Please
note that INVISTA will not reimburse you for your costs of
professional cleaning.
We may also request a small piece (6”x 6”) remnant of carpet and
cushion.
GENERAL TERMS AND CONDITIONS
• Only first quality carpet (not seconds or irregulars)
which meets INVISTA’s construction and performance
specifications can earn the name STAINMASTER
®
carpet
and be covered under these limited warranties.
• These limited warranties apply to all STAINMASTER
®
carpet products purchased on or after May 1, 2017, and
installed in the owner-occupied space in an owner-occupied
residence. Coverage applies to an owner-occupied residence,
and to all STAINMASTER
®
carpet purchased by the tenant
and installed in the portion of a rental dwelling occupied
by such tenant. Timeshare dwellings, motorhomes (RVs),
and houseboats are specifically excluded. If the carpet is
removed from the home or office, these limited warranties
will be deemed null and void.
• Warranties will be extended to the longer period stated if
a qualifying carpet cushion, with a breathable moisture
barrier is purchased and installed. (See retailer for details.)
• All warranty coverage is transferable to subsequent
owner-occupiers only in owner-occupied residences.
The original homeowner must contact Lowe’s Resource
Line for STAINMASTER
®
carpet to provide original receipts
documenting the carpet purchase and proof that the
carpet has been maintained every 18 months, using the
hot water extraction cleaning method, since the original
carpet purchase date. This documentation must be provided
within sixty (60) days of the home sale. INVISTA will then
provide the new homeowner with a written authorization
transferring the warranty coverage.
• These limited warranties also exclude abnormal use
or conditions, any type of abuse, vandalism, extreme pet
conditions
or damage by smoke, fire, storm, flood, hurricane,
wind, lightning, any other natural disaster, or any act of
God. INVISTA does not ensure our warranty products will
improve health or allergy related conditions. “Commercial
use” includes, but is not limited to: use in a store, office
or other place of business. “Abnormal use or conditions”
includes, but is not limited to: water damage from plumbing,
storm or flood, damage from smoke or fire, damage from
improper cleaning methods or materials, and from improper
maintenance. These warranties do not cover problems
caused by wetting or persistence of excessive moisture.
“Abuse” is any use of the carpet that is unreasonable
considering the normal and expected uses of a carpet in a
residence.
• These limited warranties exclude damage resulting in tears,
pulls, cuts, pilling, shredding, burns, fuzzing, cornrowing,
buckling, rippling, matting, crushing, shading, fading, pile
reversal. Improper installation or defective construction are
also excluded. Damage caused by pets such as lingering odors,
color change caused by pet vomit or feces, carpet loop or tuft
snags and pulls or damage from extreme moisture are excluded.
• If INVISTA determines that your claim is covered under
one or more of the limited warranties, INVISTA will,
at its sole option, determine to repair the affected area
of your carpet, or, if repair cannot reasonably be made,
INVISTA will determine to replace the affected area of
carpet.
• Cash refunds will not be offered.