Warranty

What is your Return Policy?

Trademarkcommerce.com - Return Policy

At Trademarkcommerce.com, we realize that all sales may not be final. Returns will be accepted

within 30 days of receipt of goods.

To initiate a return it is mandatory to contact our office either by phone or email to have a product

authorized for return. NO RETURNED PRODUCTS WILL BE PROCESSED without prior

authorization from our office.

As the merchant, you are responsible for processing your customers’ returns. Please do not have

your customers call us directly for return processing. In the event that an End User contacts our

office, we will direct them to contact their point of purchase (YOU) to process any returns.

Please make yourself familiar with our return policy and be sure it is in sync with the return policy

posted to your customers.

As a retailer, you may want to go beyond the TrademarkCommerce.com Return Policy as a

competitive advantage: For example, you may elect to offer your customers a 60 day return

policy. Since we honor returns for 30 days, any refunds or exchanges outside of 30 days would be

your responsibility to fulfill. So we are not asking you to post our return policy directly to your

customers, only to understand what our commitment is as the wholesale supplier. Our margins as a

wholesale supplier are limited, but you as a retailer may have the versatility to do more for the end

user. So we do not want to take away your versatility, but we want you to understand the limit of our

commitment.

The packing slips that accompany all shipped orders include the following message on the bottom of

the slip in reference to any potential returns:

Thank You for your order, we appreciate your business!

Please refer to our posted Return Policy for details on our Return Procedure.

Since the packing slip bears your company name, the customer will be directed to your posted return

policy for direction on your return procedure. We highly recommend that you post a clear Return Policy

to your customers. You can then contact us to authorize a return if need be.

Below are some guidelines to follow for returns: (Modified 5-12-2011)

1. All returns must be received within 30 days of the order being shipped.

2. Customized chips of any kind cannot be returned.

3. Anything returned from buyer's remorse will be subject to a 15% restocking fee. This

fee cannot be waived.

4. We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and

will not be refunded.

5. If a customer receives defective merchandise, they can only exchange it for a similar

product of equal or lesser value.

6. If a product is returned from buyer’s remorse, a 15% restocking fee will be

charged. If you are returning a product that is defective or incorrectly shipped for a

refund, then you will be refunded for the cost of the item only.

7. If a product arrives damaged, Trademarkcommerce.com must be notified

immediately. Once we are notified, a claim will be placed with the corresponding

shipping company. Once the claim has been resolved, the customer can then get a

replacement, or a refund.

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What is your Return Policy? Trademarkcommerce.com - Return Policy At Trademarkcommerce.com, we realize that all sales may not be final. Returns will be accepted within 30 days of receipt of goods. To initiate a return it is mandatory to contact our office either by phone or email to have a product authorized for return. NO RETURNED PRODUCTS WILL BE PROCESSED without prior authorization from our office. As the merchant, you are responsible for processing your customers’ returns.
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Opened poker chips, or Paulson Chips that are returned, will receive a 25% restocking fee (no exceptions). Any chips returned will have a 15% restocking fee even if they are not opened. 9. If your customer ordered the wrong item and returned it for a different item, you will be charged a restocking fee and shipping fee's and will be refunded less those fees. Then you may place another order for what your customer would like. 8.