User Manual

Page 31
HX400IS
8.3 FACTORY SERVICE
In the unlikely event that the radio fails to perform or needs servicing, please
contact the following:
For repairs In USA
Standard Horizon
Attention Marine Repair Department
6125 Phyllis Drive, Cypress, CA 90630
Telephone [phone]
For repairs In Canada
Westcom Marine
488 East 62 nd Avenue
Vancouver BC V5X2G1
Telephone [phone]
An “RA” Return Authorization number is not necessary to send a product in
for service. Include a brief note describing the problem along with your name,
return address, phone number, and proof of purchase.
8.4 TROUBLESHOOTING CHART
SYMPTOM PROBABLE CAUSE REMEDY
The key does not start
the scan.
No channels memorized.
Use the
key to enter
desired channels into the
Preset memory.
Squelch is not adjusted. Adjust the squelch to
threshold or to the point
where noise just disappears.
Further adjustment of
the squelch control may
eliminate incoming signals.
Cannot select between USA,
INTL, or Canadian bands.
Proper operation not
followed.
HOLD down the
key and
press the key.
Speaker audio is not heard
when the
key is pressed
and held.
Low battery. Charge battery. Refer to
section 4.3.3 of this manual.
Audio volume level is too
low.
Turn the VOL knob
clockwise.
Some keys do not operate. Key Lock is on. Turn the Key Lock off. Refer
to section 6.6 of this manual.
Charging indicator on CD-50
does not illumininate.
• Defective battery FNB-
115LIIS.
• Battery contacts not
making contact with the
charger cradle.
Contact STANDARD
HORIZON Product Support
at [phone].