User's Manual

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Portal Gateway Operational Status
When you are on the Portals tab within the Configurator module, you can click on the
top folder within your Segment Tree, and the right side of the screen will change to a
list of Portals in your system. The icon next to each Portal will give you the Portal’s
operational status. Five different status icons are present in the system for Portal
Gateways:
If your Portal Gateways have blue down arrow icons, restart your Communica-
tion Server. See “Restarting your Communication Server”. After you restart your
Communication Server, your Portal Gateway status icons should change to green
circles, indicating that the devices are online. See Figure 47.
Figure 47 Portal Gateway with Green Circle Icon
Icon Name Description
Question Mark Device is loading.
Green Circle Device is online.
Red X Device is offline.
Blue Down Arrow Portal Gateway or Controller is not assigned
to a workstation or the workstation is not
running.
Out-of-Date Firmware Incompatible or Out-of-Date Firmware, all
features may not be supported