TUP900 Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 088371 Date: 12/3/2007 Revision 1.
• Getting Started o Cable Connections - 4 o Loading Paper – 5 o Paper Feed Sensor Adjustment - 7 • Driver Installation o Driver Setup - 9 • Troubleshooting o o o o o Troubleshooting Printing Problems - 16 Control Panel - 17 Error Conditions - 19 Dip Switches - 21 Self-Test - 23 • Specifications o Basic Specifications – 27 • Maintenance o How to clean the sensor – 29 • Status Monitor Setup o Status Setup – 33 Star Micronics America, Inc.
Getting Started Star Micronics America, Inc.
Printer Components: Cable Connections: Assembly – Installing the Interface Place the interface sub-assembly into the interface slot as shown. Take care to be sure the interface cartridge is seated properly into its connector. Using a #2 Phillips screwdriver, install the mounting screws included with the printer.
Loading Paper: Assembly – Paper Roll Setup It is necessary to adjust the paper roll holder for the width of the paper you use. If the setting position is incorrect, the paper roll will be supplied improperly to the mechanism which in turn causes paper transport problems. Thus, it is should be properly adjusted. The following table shows the paper roll holder and paper core inner diameter range. Paper roll Holder Types Paper Core Diameter Ranges Paper roll Holder (1) 25.
Assembly – Paper Roll Setup Continued Once the paper roll holder is properly configured for the roll to be used, simply insert the roll holder into the paper core as show. Be sure that the cut end of the paper roll is properly cut to ensure proper paper loading. To aid in the installation of the paper roll, the TUP900’s mechanism is hinged to the base of the printer allowing the unit to fold open for easier access to the paper inlet path (see below) Lift handle and pull unit forward.
Paper Feed Sensor Adjustment: TUP900 Paper Feed Sensor Adjustment – See photos below This is a multi-step process: 1. Ensure that the paper is loaded on the spindle and that the two black plastic sleeves are positioned on either side of the paper roll in order to keep the roll centered on the spindle and from sliding left or right. 2. Power on the printer.
Driver Installation Star Micronics America, Inc.
DRIVER INSTALLATION: Step 1 To download drivers from our website – go to the below link: http://www.starmicronics.com/printers/printers_pages/support/drvr_frames/drvr_framset.html You will need the Raster driver.
Step 4 When your printer has been successfully installed, it will create a printer icon in Printers and Faxes. If you would like to print a test page, say yes when prompted. Your printer is now installed and ready to print. ______________________________________________________________________________ USB Installation: *Note: Make sure the printer is turned off – the USB cable can be plugged into the computer and the printer. Step 1 ‐ The Printer Driver installer will come up.
Step 3 If you intend to use the status monitor function to get status from the printer (recommended for parallel and USB) Please choose the driver accordingly and say YES to the question re Status Monitor installation. If you intend to use the printer without status monitor (only recommended for serial printers) please choose the driver and say NO to the question re Status Monitor installation.
Step 7 Click on the last option – Install from a list or specific location (Advanced) and click Next Step 8 Next, choose the last option – Don’t search. I will choose the driver to install and click Next Star Micronics America, Inc.
Step 9 Click on Have Disk.. Step 10 Click on Browse Step 11 At the top in Look in, click on Desktop Open the Star folder Open StarRas Click on OEMPRINT.INF and click the Open button – then click OK Star Micronics America, Inc.
Step 12 Choose the TUP900 without Status Monitor and click Next Then click Next to finish the driver installation. You will click Finish to close the Wizard Step 13 Open Printers and Faxes and the TUP900 driver should be listed. You have successfully installed the TUP900 printer. Star Micronics America, Inc.
15 Troubleshooting Star Micronics America, Inc.
TROUBLESHOOTING: Below is a list of common issues that may occur with the TUP900 and resolutions for those issues: Issue: Customer does not use paper adjustment to fit the paper size of the roll, causing the paper to shift around. Resolution: The TUP900 has a paper guide that can be adjusted to use paper that is 80mm – 112mm in width. The paper guide is black and plastic and is located behind the presenter and can be adjusted to fit the paper width.
CHAPTER 6 OPERATION SPECIFICATIONS Control Panel Specifications: 6-1 Operation Panel Specifications Green Red Power LED Error LED *1 The switches and LEDs are on the board. SW2 SW1 The drawing of the operation panel is for reference and may differ from the actual panel.
1 When Power is ON 18 SW Input SW1 SW2 Operation Self-test Print Hex Dump Mode 2 When in Sensor Adjustment Mode and Power is ON (Sensor Adjustment Mode is selected using by setting the DIPSW1-4 on the main board to OFF.) SW Input No SW Input Operation Sensor Adjustment Mode for PE/Black Mark 3 When Online SW Input SW1 SW1 + SW2 (Hold for 2 sec.
Identify Error Conditions: This error automatically cancels E errors by varying the status internally on the printer.
This error requires the printer to be reset after executing a determined error recovery means because a fatal error has occurred. The printer many need to be repaired if the same error occurs even after resetting the printer.
Dip Switch Setting: 1) When mounted with a parallel interface DIPSW1 DIPSW1-1 DIPSW1-2 DIPSW1-3 DIPSW1-4 DIPSW1-5 DIPSW1-6 DIPSW1-7 DIPSW1-8 Function Emulation Emulation (Reserved: Fixed at ON) Sensor Adjustment Mode Reset by INIT Signal BUSY Condition (Reserved: Fixed at ON) NE Sensor Contact State (*1)
3) When mounted with a USB interface DIPSW1 Function DIPSW1-1 Emulation DIPSW1-2 Emulation DIPSW1-3 (Reserved: Fixed at ON) DIPSW1-4 Sensor Adjustment Mode DIPSW1-5 USB mode (*2) DIPSW1-6 DIPSW1-7 (Reserved: Fixed at ON) DIPSW1-8 NE Sensor Contact State (*1)
Printing a Self Test Page: Testing – Printing a Printer Self-Test Page The TUP900, like all Star printers, has a built-in diagnosis printout that can be manually printed to check the printer’s current configuration. This “Self-Test” page also allows the user to confirm that the printer is in fact operating properly. To print a printer self-test, simply follow the steps listed below. 1. Turn the printer’s power switch to the OFF position 2. Press and hold the paper feed switch (SW1) 3.
Example of Self-Test: Star Micronics America, Inc.
Recommended Settings: Star Micronics America, Inc.
Specifications Star Micronics America, Inc.
Specifications: BASIC SPECIFICATIONS Printing Specifications (1) (2) (3) (4) Print Method: Dot Configuration: Dot Density: Printing Region: Direct Thermal Line Printing 832 dots/line 8 dots/mm (203 DPI) Maximum 104 mm (See figure below) 111.5 ±0.5 mm (Maximum paper width) 3.75 mm 3.75 mm 104 mm (Maximum print region, 832 dots) 0.125 mm 0.125 mm Fig. 3.1.4 Print Region Notes 1) The mechanism can handle paper widths of 79.5 ±0.5 to 111.5 ±0.5 mm.
Maintenance Star Micronics America, Inc.
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Left View Right View Front View Star Micronics America, Inc.
If the green knob on the side of the presenter (in the picture below) spins when the printer is powered up, this is an indication that the sensor on the presenter is dirty and should be cleaned. Star Micronics America, Inc.
Status Monitor Setup Star Micronics America, Inc.
STATUS SETUP Please refer to the following instructions for a step by step guide on how to configure and use the Status function. You will need Raster Driver: The raster driver is available as a download from our web site: http://www.star‐micronics.co.jp/service/s_print/ It’s important to choose the “TUP992 printer with status monitor.” If you have a printer with presenter attached ( TMP992 / TUP992) as the presenter will not function correctly with the TUP942 driver.
Extract the files for a manual install • Connect the printer and follow the prompts to allow the printer driver to install. • Print a windows test page observing that the printer prints loops and cuts the paper. Configuration Driver. In most cases the windows popup should be disabled so that in the event the printer cannot print the status box does not appear. Please also ensure that the driver has exclusive access to the port.
Recommended settings: It’s recommended that you enable the Loop HOLD eject setting. This way if a customer does not take the ticket it will be possible to eject the ticket either by a timeout or command. Any subsequent ticket will print; just the ticket will push the previous ticket out of the printer onto the floor. The presenter timer depends on how you want to control the “eject”.
The printer will eject or retract depending on the memory switch setting. A complete list of Presenter commands are at the end of this document. Download the settings and confirm that the printer shows NSB and ASB set to on the self test. Getting printer status The next step is to confirm that you can see the status. We have provided both a VB code VC code as well as documentation on how to get the status back from the printer.
You can create errors on the printer such as paper low and paper in presenter and you should be able to see the status change inside your own application by using our dll and sample code. So that you can relate the errors you see on the screen to actual errors please refer to the ASB specification manual. Star Micronics America, Inc.
