Installation Instructions Part 1

20 Chapter:AboutThisGuide
iCell®QuadPACIP‐RANEV‐DOQuadPACInstallationandInitialConfigurationGuide
PartNumberD02698GSRevA1|November2013
STAR SOLUTIONS CONFIDENTIAL
iCellDocumentation Thefollowingdocumentscontaininformationonhowtoinstall,operate,
maintain,andmanagetheQuadPACandrelatedcomponents:
■ iCellEV_DOReleaseNotes
■ iCellQuadPACEV‐DOInstallationandInitialConfigurationGuide(thisguide)
■ iCellEV‐DOOperationsandSoftwareMaintenanceGuide
■ iCellEV‐DOPerformanceManagementGuide
TechnicalSupport TheStarSolutionsProductSupportTeamdeliversthesupportservicesrequired
forbusinessandprofessionalneeds.OurproductexpertsdeliverTier1,2and3
technicalsupportdirectlytonewandcontract‐entitledcustomersincludingthe
followingservices:
■ BasicSupportPackage:Non‐emergencytechnicalsupport
■ PremiumSupportPackage:24hoursaday,7daysaweek,and365daysayear
Emergencytechnicalsupport
TheStarSolutionsServiceGuideoutlinesthespecificdetailsforobtaining
technicalsupport.Theguideisavailablefromasalesaccountmanager.Referto
theServiceGuideforservicesandoptionsspecific
toindividualsupportplans,
includingguidelinesforproblemseverityandthetechnicalresolutionescalation
process.
ObtainingTechnical
Assistance
StarSolutionsmaintainsaglobalpresencethroughitsTechnicalResponseand
ServiceCenters.Thesecentersareavailablefortechnicaltelephonesupportto
entitledcustomersduringnormalbusinesshours.
Beforecontactingtechnicalsupport,havethisinformation
available:
■ Productinformation
■ Softwareandhardwarerevisions
■ Serialnumbers
■ Problemdescription
■ Symptoms
■ Knowncauses
■ Troublelocatingandclearingattempts.
Forinformationaboutcustomerservice,includingsupport,training,code
releasesandupdates,contracts,anddocumentation,contactusat:
http://www.stars olutions.com/support/support‐portal
ServiceCentersOperationalHours
■ NorthAmerica/CALARegion:
■ 09:00–18:00PacificTime(UTC‐8:00)
■ EMEA/AsiaPacificRegion: