User's Manual

Titan Quick Start Guide - Version 0.46 18
Warranty
WARRANTY
All Hardware Products sold by Star Systems International Limited (SSI) are warranted against defects in
material and workmanship under normal use and service for one (1) year from the original date of purchase
(the “Warranty”). Any Extended Warranties must be documented on the original invoice as a separate line
item. For defects covered by this Warranty, SSI will repair the defect or replace the product, at its sole
option and return the product to you.
EXCLUSIONS
If the defect was caused by any of the following, the Warranty shall not apply and an estimate for repair or
replacement will be submitted for your approval prior to work being performed: abuse, mishandling, acts
of God, vandalism, accident, electrostatic discharge damage, failure to follow installation or operating
instructions, failure to provide a suitable environment, unauthorized modification of the product
modification of the printed circuit board by parties other than SSI, and damage that is caused during
shipping for warranty service and any product that is returned with the security seal broken.
RMA PROCEDURE
For Warranty service, the Customer must comply with Star Systems International Return Materials
Authorization (“RMA”) policy, which is published on the Star Systems International website at www.star-
int.net, and may be updated from time to time. Prior to shipping a product to Star Systems International for
warranty inspection, replacement or repair, an RMA number must be obtained from Star Systems
International’s RMA department at [phone] or by email at [e-mail]. RMA forms can be
downloaded from the Star Systems International website or the Customer can receive the form by email by
contacting the RMA department. One RMA form must be used for each RMA submission and the product
should be shipped to the address below. For products covered by this Warranty, the Customers are
responsible for payment of shipping costs to the Star Systems International repair center and Star Systems
International will be responsible for the cost of returning the item. The standard return shipment is “Speed
Post”. Any other desired “expedited” or overnight shipping costs for warranty repairs will be the customer’s
responsibility.
DISCLAIMER OF WARRANTIES
Other than set forth above, SSI hereby disclaims all warranties, expressed or implied, including without
limitation, the warranties of equipment warranty (rev 2-2017) merchantability, fitness for a particular
purpose and noninfringement.
LIMITATION OF LIABILITY
In no event will SSI be liable for any consequential, indirect, exemplary, special, or punitive damages,
whether arising out of contract, tort, negligence, strict liability or otherwise. In no event will Star Systems
International’s total cumulative, aggregate liability, whether arising out of contract, tort, negligence, strict
liability, or otherwise, exceed the price actually paid by the customer for the product from which the claim
arises.
This warranty gives the Customer specific legal rights, and the Customer may also have other rights that may vary from local
jurisdiction. If the Customer has questions concerning the product or warranty, contact the dealer from which it was purchased. The
Customer may also contact Star Systems International at the following address and ask for warranty assistance.