User's Manual

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Hearing System Care
Hearing System Care
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace Wax
Guard as needed
Hearing change
Contact your hearing
care professional
Debris buildup
Clean both microphone
and receiver with brush
Inconsistent
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace Wax
Guard as needed
Unclear,
Distorted
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace Wax
Guard as needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Blocked
earmold/tubing
Clean or replace Wax
Guard as needed
Crimped tubing
Contact your hearing
care professional
Helpful Hints
• When not wearing your hearing system, open the
battery door to allow any moisture to evaporate.
• When not in use, remove the batteries completely;
place your hearing system in the storage container
and store:
– In a dry, safe place
– Away from direct sunlight or heat to
avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from pets and children
• Do not take apart your hearing instruments or
insert the cleaning tools inside them.
Service and Repair
If, for any reason, your hearing system does not operate
properly, do NOT attempt to fix it yourself. Not only
are you likely to violate any applicable warranties or
insurance, you could easily cause further damage.
Should your hearing system fail or perform poorly,
check the guide on the next page for possible
solutions. If problems continue, contact your
hearing care professional for advice and assistance.
Many common problems may be solved right in
your hearing care professional’s office or clinic.