User's Guide

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5.3 Checklist before reporting a problem
When you are unable to
get the power to turn on
Charge the device before using it.
you can push and hold the button to turn the power on.
When you are unable to
communicate
Check if your device or the other devices are on.
Make sure the distance between the device is farther
away than the radio range.
Make sure that your device is set to the same setting as
the other devices in the ‘CHANNEL’ and ‘ID’ functions.
If you still cannot talk, even after following the steps
above, check the encryption code to see if the code is
the same as the other devices.
After all devices run the DEFAULT SET function, try to
speak again.
When your reception signal
is too weak
Use it again after charging the device. This might
happen because of not enough battery power remaining.
Turn the volume up. This might happen because the
volume is too low.
Check where you are. Physical structures, like walls, can
weaken the signal range.
Change the channel. There might be frequency
interference.
After all devices run the DEFAULT SET function, try to
speak again.
When a person on another
device cannot hear you
Check if the microphone is covered or if it is too far
away from you. Make sure to put it close to your mouth.
When you receive an
unwanted signal
TVs, computers and other digital devices can interrupt
your system. You should either turn them off or keep the
device at a safe distance from them.
It may happen when multiple people use the same
channel. Change the channel or set up a separate ID.
When the reception quality
is bad
It may happen when the devices are too far away from
each other.
When you plug the device If you use a charging cable not provided by