Server Remote Control SV441HDIE SV841HDIE SV1641HDIE Instruction Manual Actual product may vary from photo www.compatible.eu +31 35 628 14 14 info@compatible.
FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Instruction Manual Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Required cables and hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instruction Manual Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 VirtKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Video tuning menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Optimizing video performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Choose the best video mode . . . . . . .
Instruction Manual Introduction Thank you for purchasing a StarTech.com Server Remote Control. Using the Internet or your TCP/IP enabled network, you can now remotely monitor and control critical PC servers and workstations, using an industry-standard Web browser or VNC client. Features • Supports industry-standard networking and management protocols (i.e.
Instruction Manual Installing the KVM Remote Control Connecting the Unit to the Host Computer and Network *SV841HDIE rear panel shown 1. Power down the computer to which the KVM Remote Control will be connected (host computer). If purchased, install the unit in your rack or cabinet following the instructions that came with the 1110EXTRACK (optional, not included). 2. If present, disconnect the existing monitor and PS/2 keyboard/mouse from the host computer. 3.
Instruction Manual Connecting a Local Keyboard, Mouse, and Monitor 1 2 5 3 4 6 7 *SV841HDIE rear panel shown 8 9 1 2 3 4 5 6 7 8 9 - 16 10 11 12 13 14 15 16 DC In Link Serial Port VGA Out R-Port LAN PS/2 Keyboard PS/2 Mouse Remote connections SVxx41HDIE has the capability to connect a local keyboard, mouse, and monitor to the host computer for maintenance and monitoring, allowing users to physically use the host computer as though SVxx41HDIE were transparent.
Instruction Manual Disabling Mouse Acceleration on the Host Computer Many operating systems offer a feature called mouse acceleration, allowing the user to adjust the responsiveness of the cursor on the screen in relation to physical movements of the mouse. While this is usually a beneficial interface enhancement, it can interfere with the operation of the KVM Remote Control and should be disabled on the host computer before a remote session is attempted.
Instruction Manual Configuring SVxx41HDIE SVxx41HDIE offers four distinct methods for configuring the unit for your network. Which method will work best will depend on your level of experience and your specific network configuration. Please note: Connecting the remote computers prior to following the steps outlined below can result in system instability. Please refrain from connecting the remote computers, until the local peripherals have been connected.
Instruction Manual any time, you can return to the previous menu by pressing the Page Up key. Please note: Although it is not a required step, changing the Admin Password adds security to your configuration settings. By default, the Admin Password is set to Admin.
Instruction Manual The easiest way to identify your SVxx41HDIE on the network is by its MAC address, a unique hardware identifier that is specific to your unit. The MAC address of the unit can be found on a white sticker on the bottom of the SVxx41HDIE. Write down this number and keep it for future reference. Once you locate the MAC address of your unit in the DHCP log, you can match it to its leased IP address and proceed with the Web configuration.
Instruction Manual Terminal Configuration Using a Serial Cable Configuring the SVxx41HDIE using a serial cable is the best choice if you need to preconfigure the unit before attaching it to a network, i.e. when sending to a branch office, customer site, etc. In general, the Web configuration is preferable because of its intuitive interface and the fact that you do not have to be within close physical proximity to perform the configuration.
Instruction Manual The Login Screen Before you can access the Web configuration interface, you must enter a user name and password. The default username and password as shipped from the factory is username admin, with a password of admin. NOTE: Before the login screen appears, your Web browser may display a warning about an invalid security certificate. This does not affect the security of your data in any way.
Instruction Manual Name: At the top of the screen, the name of the machine being controlled is displayed Main Menu: At the left-most side of each page, the Main Menu is displayed, allowing users to choose functions offered by the Web Interface. Help area: The right-most column offers an optional help summary for each page. If you don’t wish to use this information, it can be closed by clicking the small [x] at the top right (within the Web Interface).
Instruction Manual Snapshots: The Snapshots screen allows you to view and save a screenshot of the controlled computer in its current state. This screenshot will update periodically (automatically). Saved image files are stored in .PNG format. Logout: Clicking on Logout will terminate your Web Interface section. To re-initiate the Web Interface, you will be required to re-enter your username and password.
Instruction Manual Clicking the Commit button applies any changes made on this page, but leaves the old settings active until the next time the unit restarts. Clicking Make changes effective now applies the changes and restarts SVxx41HDIE so the new settings take effect immediately. Ethernet Address (MAC Address): This is the Ethernet hardware address of this unit's LAN/WAN port. It is set at the factory and cannot be changed. You may need this number to configure your DHCP server.
Instruction Manual Security: This menu allows you to configure a number of settings, including changing the default password for admin (recommended). Read and consider the comments and instructions on this menu before making any changes, as changing these features could make the unit inaccessible through Web configuration (i.e. due to firewall filtering). Note that any password changes you make will have to be entered in duplicate to prevent the chance for error.
Instruction Manual RADIUS: The RADIUS server requires the IP address, the UDP port number (1812 - default or 1645) and the shared secret. The shared secret is used to encrypt communications and corresponds to a shared password for the RADIUS server and the client machine. Two additional servers may be defined for backup purposes. Each server will be tried in order, using the indicated number of retries and timeout period, which are configurable on the same page.
Instruction Manual Firmware: The firmware on the Server Remote Control is field upgradeable. To upgrade to another version, login as admin. Auto Self Upgrade: The SVxx41HDIE unit includes an innovative feature allowing it to upgrade itself over the Internet. Simply click on the button labeled Upgrade to Latest and the unit will go out to the Internet and download the latest version of the system firmware and then install it.
Instruction Manual Status: The Status screen displays a system security log, various system settings, and the ability to generate a copy of the system configuration in plain text format. Port Numbers: Port Numbers provides a table allowing you to change TCP port values for services available on the SVxx41HDIE. By default, they are factory-set to common Internet values. You may wish to enhance security by disabling services that you will not use with the unit.
Instruction Manual Using the Terminal Interface via Serial Port The terminal interface you can access via the serial port permits the configuration of the basic settings of the SVxx41HDIE. While not intended to be a substitute for the Web interface, it does allow you to configure some of the same functions. The menu list below describes the options that can be modified through the terminal interface.
Instruction Manual Native VNC Client This system implements the VNC protocol, so any off the shelf VNC client can be used. There are over 17 different VNC clients available and they should all work with this system. This system automatically detects and makes use of certain extensions to the basic RFB protocol that is provided by the better VNC clients. The best client currently is TightVNC (www.tightvnc.com). Binaries are available for Windows, Linux, MacOS and many versions of Unix.
Instruction Manual Using the VNC Menu One of the unique features of this product is the VNC menu system. Whenever you see a window with a dark blue background and grey edges, this window has been inserted into the VNC data stream so that it is effectively laid over the existing video. These menus allow you to control the many features of the SVxx41HDIE without using the web interface or a custom client.
Instruction Manual Resync: Re-aligns the remote and local mouse points so they are on top of each other. Redraw: Redraws the entire screen contents; occurs immediately. PS/2: Resets the PS/2 keyboard and mouse emulation. Useful to recover failed mouse and/or keyboard connections in PS/2 mode. ÷4, ÷8: Switches to thumbnail mode, at indicated size (i.e. 1/8th, 1/4) Ctrl-Alt-Del: Sends this key sequence to the host. Works immediately. Alt-F4: Sends the key sequence to host (closes windows).
Instruction Manual Main Menu To access the main menu, quickly press F7 twice quickly. You must press the key twice within one second. If you press it once or too slowly, then the F7 key(s) are sent to the host, just like any other key. This is the only way to get into the menu system, if the Bribar is disabled. Here is the main menu for a typical system: The main menu window may be moved by clicking and dragging on the title bar.
Instruction Manual working. • Take Control: When multiple users are connected to the same system, use this button to take control away from another user. Only one user may control the keyboard and mouse at any time. All users see the same picture. • Thumbnails: Switch to smaller thumbnail size screen images (click anywhere on thumbnail to restore it). Each button corresponds to a different sized image, from half size to one-sixteenth. • Logout: End the VNC login session and disconnect.
Instruction Manual VirtKeys Menu Clicking any button in the top half of the window simulates pressing and releasing the indicated key. In the bottom area of the screen, clicking will simulate the indicated Meta key being pressed. You may then click in the top part to send another key and release the Meta key at the same time. Alternatively, you may move the mouse outside this window, press the regular key, and then choose -RESET- to release all depressed keys.
Instruction Manual Changes/frame indicates the number of 16x16 blocks of video that are being sent, on average, for every frame of video. With a static image being displayed by the server, this number will be zero (shown as -nil-). Moving the mouse, for example, will cause the number to jump to about 2 or 3. You may use this number to judge the picture quality as you adjust the controls on this menu. Picture Positioning affects the image position on your screen.
Instruction Manual Getting Peak Performance Choose the best video mode • We recommend using 60Hz refresh rate and 1024x768 resolution. Using a smaller resolution like this allows you to fit multiple windows on your remote desktop. Higher refresh rates stress the video card's quality and do not provide any additional information or benefit. Noisy video cards • A digital KVM works by converting the analog video signals emitted by your video card into digital data.
Instruction Manual Using the Advanced Video Tuning feature The Advanced Video Tuning menu allows you to adjust the qualities of the video in your VNC sessions, and can be accessed by clicking the Advanced button on the Video Tuning VNC menu. While many users will probably allow the SVxx41HDIE to automatically configure the video properties, you can use this menu to exercise a great deal of control over the settings if you wish.
Instruction Manual Using the Modem feature Background The modem feature allows the SVxx41HDIE to act as an Internet connection server for increased security and flexibility in connecting with the host computer. Unlike the TCP/IP connection used with the standard Web configuration and VNC clients, the modem creates a one-to-one connection between the SVxx41HDIE and the computer you are using to manage the host computer that is essentially private, as it bypasses the public Internet completely.
Instruction Manual in its documentation. The opposite end of the modem’s data cable should be a DB9 female serial connection. Connect that end of the cable to the Serial connection on the rear panel of the SVxx41HDIE. Modem configuration Although most connections will work appropriately with the default settings on SVxx41HDIE, manual changes can be made. To do so: Login to the Web interface as Admin. Click Modem, listed on the left side of the main page.
Instruction Manual 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. • • • • • Select Connect to the Internet and click Next. Select Set up my connection manually and click Next. Select Connect using a dial-up modem and click Next. In the space provided under ISP Name, type an appropriate name of your choosing for the connection. Click Next. In the space provided under Phone Number enter the phone number for the line to which the SVxx41HDIE’s modem is connected.
Instruction Manual users are connected while a PPP session is active, their screens will be in grayscale as well. When PPP in inactive, color is automatically re-enabled. • Some areas of the screen may not be updated as frequently as others, and animations or other auto-updating areas of the screen may appear out-of-focus or “blocky” as a result. Since the area around the mouse pointer is refreshed most frequently, hold the pointer over an area to improve its clarity.
Instruction Manual Saw PPP startup from client A PPP authentication has occurred and a session has started. Phone line rings An incoming call has been detected by the modem. Modem answers: xxxxxxxxx The connection speed and protocol used for a connection, as reported by the modem. The exact contents of the message will vary depending on the modem make and model.
Instruction Manual #: You can assign a value (1 ~ 99) to each attached serial remote control module. This does not affect the configuration or operation of the device in any way, but is simply a means to sort this list for ease of management. Name/Description: An identifier for the R-Port module. Like the number assignment, it is for ease of administration only. Baud (bps): This is the communication speed for the device, and the setting here must match the setting on the module itself.
Instruction Manual Advanced Configuration Using the Integrated SSH Shell In most cases, configuring the SVxx41HDIE to the same settings as the R-Port devices you are connecting should allow the devices to work with a minimum amount of configuration. However, you can also change the default settings on each R-Port device to fit your preferences and the needs of your application. If you click the Connect… button next to the device you want to configure, two new windows will appear.
Instruction Manual Operating Notes • If the power supply to the R-Port modules you have connected becomes faulty (short, overload) then the R-Port LED on the front panel of the SVxx41HDIE will show red. Under normal operations, this light should remain green. The R-Port connector on the rear panel also has an LED that mirrors the status of the light on the front panel. (Note: The rear LED status was reversed on some early units, where red=normal and green=fault.
Instruction Manual Can I prevent the warning from occurring? Yes. You have two options that may prevent the warning from occurring. First, if the Web browser you are using offers the option to ignore the warning for future visits, the browser will no longer generate a warning if that option is selected. Second, if you install the certificate from the SVxx41HDIE onto the host computer (see below) and if the unit is configured with a domain name ending in .com, .net, .org, .gov, .edu, .us, .ca, .uk, .jp, or .
Instruction Manual Troubleshooting Forgotten master password. You can reset the master password using the serial interface on the unit. Use the S command, and type a new password. The old password is not required for this procedure. Remote mouse and local mouse don't line up. Use the Mouse resync command in the main menu or press the Resync button on the Bribar. If the mouse pointers still don't line up, verify that mouse acceleration has been disabled.
Instruction Manual Specifications Maximum supported video mode Standard video modes supported Maximum power consumption Input Connectors Regulatory certifications 1600 x 1200 @85Hz 640x400 @ 85Hz 720x400 @ 85Hz 640x480 @ 60Hz, 72Hz, 75Hz, 85Hz 800x600 @ 56Hz, 60Hz, 72Hz, 75Hz, 85Hz 1024x768 @ 60Hz, 70Hz, 75Hz, 85Hz 1152x864 @ 75Hz 1280x960 @ 60Hz, 85Hz 1280x1024 @ 60Hz, 75Hz, 85Hz 1600x1200 @ 60Hz, 65Hz, 70Hz, 75Hz, 85Hz 18 Watts (12VDC, 1.
Instruction Manual Specifications Supported Protocols Service Description Benefit SSH Secure Shell May be used to securely “tunnel” VNC and HTTP protocols. HTTP Web redirector (to Convenience server to redirect all web traffic to HTTPS) encrypted port.
About StarTech.com StarTech.com is “The Professionals’ Source for Hard-to-Find Computer Parts”. Since 1985, we have been providing IT professionals with the quality products they need to complete their solutions. We offer an unmatched selection of computer parts, cables, server management solutions and A/V products and serve a worldwide market through our locations in the United States, Canada, the United Kingdom and Taiwan.
