SV3254DX4I Instruction Manual Matrix IP KVM Switch 4 Digital User 32 Port Cat 5 Matrix IP KVM Switch
FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Table of Contents Installation ....................................................................... 1 Package Contents .......................................................................1 Required Cables and Hardware .................................................1 Hardware Installation ...................................................................1 Configuration .................................................................. 3 Using the On-Screen Display ..................................
Security ...................................................................................24 Compatibility ............................................................................24 SNMP ......................................................................................25 RADIUS ...................................................................................25 Modem ....................................................................................26 Time/Date ..................................
Accessing the Web Interface ......................................................50 Modem Troubleshooting Guide ...................................................52 About Security Certificate Warnings ...........................................52 Installing the new certificate ........................................................53 Built-in Terminal Emulation ............................................ 55 How to find the Built-in Terminal Emulator ...................................
Installation Package Contents This package should contain: • 1 x CAT5 Multi-user KVM • 1 x Power Cord • 1 x Rack Mounting Hardware • 1 x Instruction Manual Required Cables and Hardware Depending on your needs, you may need one or more of the following cables. Please note that the corresponding StarTech.
the rear panel of the SV3254DX4I. 4. Connect an XGA-compliant (or higher) monitor to the Video Out port on the front panel of SV3254DX4I. 5. Connect the power cord (provided) to an available electrical outlet. Plug the opposite end of the power cord into the AC power connector on the rear of the unit. 6. Power up the KVM. IMPORTANT: SV3254DX4I is cooled by fans and convection. As such, please ensure the vents on both sides as well as the rear panel are unobstructed.
Configuration SV3254DX4I offers four distinct methods for configuring the unit for your network. Which method will work best will depend on your level of experience and your specific network configuration. Using the On-Screen Display Upon initial boot, you will require an administrative username and password. By default, the username and password are both: admin. You will be given the opportunity to change the password (recommended), once the configuration is complete.
DHCP connection is present, press the Setup button on the rear panel of SV3254DX4I to display the Main Menu screen, where you will be given several basic setup options: If static IP addresses are assigned, you will likely need to change the Net Mask, IP Address and other details, prior to connecting via your Web browser. If this is the case, connect a local keyboard (USB or PS/2) and press the Enter key. To configure SV3254DX4I to your required network settings, use the Network Setup Wizard.
Using DHCP This method requires that your network implement DHCP (Dynamic Host Configuration Protocol), usually on a server or network access device such as a router, that dynamically allows devices to join the network without pre-configuration. Please note: The OSD will report the IP address as assigned by the DHCP server. If you have a directly connected monitor, the following steps are not required.
please write this number down and keep it for future reference. Once you locate the MAC address of your unit in the DHCP log, you can match it to its leased IP address and proceed with the Web configuration. Please note: • Once you have located the IP address of the SV3254DX4I and wish to proceed with the Web configuration, do not power off the unit or your DHCP server, since the Enterprise Class KVM might lease a different IP address.
The following are the factory default values for the WAN port: IP Address: 192.168.1.123 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 Broadcast: 192.168.1.255 To access the Web configuration for this product, you will need to configure the workstation you are using to the same subnet (255.255.255.0) and also assign it a valid IP address (i.e. 192.168.1.100).
Connecting the Host Computer to the Unit Please note: It is strongly recommended that all systems supporting USB use the USB server interface modules (see StarTech.com part # SV5USBM). PS/2 modules (SV5PS2M) are available for legacy systems. 1. If present, disconnect the existing monitor and PS/2 or USB keyboard/ mouse from the host computer. 2. Connect the PS/2 keyboard and mouse or USB connector to the host computer. 3. Connect the VGA connector to the host computer. 4.
Windows 2000 1. From the Control Panel, click on Mouse. 2. From Mouse properties, click on the Motion tab. 3. Make sure that the Pointer speed bar is centered and Acceleration is set to None. Windows XP and Windows Server 2003 Go to Pointer Options and turn off Enhance Pointer Precision. Ensure that the pointer speed bar is centered.
Cause auto calibration to restart Go to A port Go to B port To switch A/B connections at any time (even + if no KVM OSD is shown, or if current KVM is powered down). Please note that you may notice a pattern of vertical bars briefly displayed during distance calibration; this is normal. As such, please disregard.
Because Java is considered a “safe” programming language, the Java VNC client has some limitations. Certain special keystrokes cannot be sent, such as “Scroll Lock” on the keyboard. This client software requires the use of Java 2 (JRE 1.4) to enable features like wheel mouse support. Sun Microsystems’s Java site, www. java.com, is an excellent resource to ensure your browser and operating system are updated accordingly.
Web Interface Introduction Home After the initial login screen, the Home screen will appear, offering a Screen Thumbnail view of the controlled computer, as well as basic file transfer functions, Monitoring Information, System Identification and VNC Client options.
Name: At the top of the screen, the name of the machine being controlled is displayed Tip line: The area directly below the Name indicates what function each selection from the Main Menu performs. “Hover” the mouse pointer over each individual listing in the Main Menu to update this message according to the function performed by each listing. Main Menu: At the left-most side of each page, the Main Menu is displayed, allowing users to choose functions offered by the Web Interface.
2. The ways of connecting the six different sources to the 4 output of the 16:4 matrix are: a. Local VGA is connected to all 4 outputs of the 16:4 matrix and will automatically switch between them according to the output resources. b. Each of the four VNC-(A, B, C and D)channels are connected to one of the 4 outputs of the 16:4 matrix. c. User 1 is connected to the same output as VNC-C. User 1 has higher priority than VNC-C, which means that VNC-C will not be available when User 1 is being used. d.
Thumbnails The Thumbnails screen provides a thumbnail view of connected computers, and allows you to click through for direct monitoring of any of the displayed devices. The thumbnails will update periodically. User Preferences The User Preferences screen offers several configuration options, pertaining to the functionality of SV3254DX4I on a per-user basis. Here, you will be able to customize settings to optimize overall performance, (e.g. Encryption options, VNC options, display and bandwidth options etc.
When the host computer next looks at the drive, it will notice the changes. You can read files from the virtual disk at any time, as long as the host is not actively writing to the disk. All of this happens in the background, and you may treat the virtual disk as a shared drive without any restrictions. • Access to the files is performed through the web interface. Contents of the root directory are shown on the home page.
and presents the files via the Web interface. However, disk emulation occurs at the lowest level, so other disk formats can be used if you have the tools needed to create and read the disk images. At the bottom of the page are the upload and download options for the entire disk image. Any image that is exactly 1,474,560 bytes long will be treated as a floppy. Images of other sizes are supported up to 8MB. CD-ROM Mode:The SV3254DX4I does not store any data in this mode.
Booting from USB Disk: If the host computer’s BIOS supports USB boot devices, it is possible to boot from the emulated CD-ROM or floppy - allowing complete operating system replacement without any on-site intervention.) The first step is getting a bootable disk image onto the emulated floppy Please note that each BIOS manufacturer offers varying levels of support for USB boot devices and may require configuration methods that are unique (to the manufacturer) in order to utilize this feature.
Admin Functions ‘ The Admin functions allow you to access all of the features you will need to perform an initial configuration of the SV3254DX4I. Network Config DHCP (Dynamic Host Configuration Protocol) Automatic network configuration using DHCP is: Enabled/Disabled. This feature applies only to the LAN port on the rear panel and is enabled by default. When enabled, the unit will automatically configure itself with an IP address when a DHCP server is present.
IP Addresses and Routing This table allows you to assign IP information for the LAN and WAN ports separately. If you are using DHCP, the values for the LAN port will be filled in automatically and any changes made will not affect the setup. If Ethernet Bridging is enabled, the WAN port will use the same settings as the LAN port, and any changes will not affect the setup for that port.
time, because the 802.1d (STP) algorithm must finish before the DHCP broadcast can go out. To change this setting, select either Enabled or Disabled from the drop-down menu, then click Commit and Apply. User Accounts Edit Details The Edit Details section allows you to modify one user account at a time, by clicking on the desired account in the User List section.
User List • Select which user to change, by clicking on their name. • Table has summary values: Three stars if there is a password defined for the user, or else blank. English summary of access rights (incomplete vs. actual details). Click the Del button to delete the user. Changes only take effect once you press Record changes. (Record changes must be pressed for each user you wish to modify). Add users: 1. Press reset / new user first (otherwise, you will end up changing an existing user’s name!). 2.
Other identification details These values are for information purposes only. They are visible from the VNC client and via SNMP (if enabled). Location This string is sent as the system.sysLocation value over SNMP. It should describe the location of this system. Contact Name This string is sent as the system.sysContact value over SNMP. It should describe who to contact regarding this machine. Typically it includes an email address.
Description A user-defined description for the controlled machine. Security This menu allows you to configure a number of settings, including changing the default password (admin) (recommended). Read and consider the comments and instructions on this menu before making any changes, as changing these features could make the unit inaccessible through Web configuration (i.e. due to firewall filtering).
SNMP The SNMP menu allows you to configure the SV3254DX4I so it can be recognized and managed using industry-standard Simple Network Management Protocol software. RADIUS The RADIUS server requires the IP address, the UDP port number (1812 by default, or 1645) and the shared secret. The shared secret is used to encrypt communications and corresponds to a shared password for the RADIUS server and the client machine. Two additional servers may be defined for backup purposes.
SV3254DX4I unit will not be used, except for the SSH login. However, if a user name in the form name.local is given at the RADIUS prompt, the system will use name, check the password locally and skip RADIUS authentication. Delete all local accounts to avoid this behavior. When connecting via VNC, a login screen is generated that asks for a RADIUS username and password. Modem Enable this to allow the modem to answer the phone and start a PPP connection. Enable modem connections (PPP) via serial port/modem.
installation, please click on Get latest version. If it cannot access the Internet directly (perhaps due to a web proxy, or other firewalls), a page will be shown that causes your browser to download the required file. Save this file to disk and then upload it as described in the next section, Manual Upload. Manual Upload Enter the name of the firmware file that you downloaded from StarTech. com into the field provided (or use the Browse... button).
features opened by the code will be enabled immediately, but you may need to reboot the unit to begin using certain features. Info Functions Status The Status screen displays a system security log, various system settings, and enables you to generate a copy of the system configuration in plain text format. Click the Start adapter self-tests button to run an automated self-test on all attached USB and PS/2 adapters. The result (either PASS or Fail) will be displayed in the Recent system log entries window.
set to common Internet values. You may wish to enhance security by disabling services that you will not use with the unit. To disable a service, change its port number to 0. For flexibility, both the LAN and WAN ports can be configured separately. When you have made any necessary changes, click Commit Changes to use the settings the next time the SV3254DX4I restarts. To force the unit to restart immediately, click Restart Servers.
Help Menu Provides an FAQ (Frequently Asked Questions) listing to assist you with the features and operation of the SV3254DX4I. Site map Menu This menu provides a hyperlinked directory of each setting available on the Web configurator. Copyright Menu Provides the Terms of Use and other information related to the firmware and software on the SV3254DX4I.
Native VNC Client This system implements the VNC protocol, so any off-the-shelf VNC client can be used. There are several different VNC clients available and they should all work with this system. This system automatically detects and makes use of certain extensions to the basic RFB protocol that is provided by some of the the better VNC clients. The best client currently is TightVNC (www.tightvnc.com). Binaries are available for Windows, Linux, MacOS and many versions of Unix.
you want to tunnel two or more systems, you will need to use a unique number for each instance on the same SSH client machine. • Some Unix versions of the VNC client have integrated SSH tunneling support. Some clients require your local user id to be the same as the userid on the system. Use a command like this: vncviewer -tunnel 10.0.0.34:22 Using the VNC Menu One of the unique features of this product is the VNC menu system.
Resync: Re-aligns the remote and local mouse points so they are on top of each other. Redraw: Redraws the entire contents; occurs immediately. screen Resync Redraw Autotune Autotune: Fine tunes the sharpness and image positioning of the video picture by optimizing the sampling phase. PS/2: Resets the PS/2 keyboard and mouse emulation. Useful to recover failed mouse and/or keyboard connections in PS/2 mode. ÷4, ÷8: Switches to thumbnail mode, at indicated size (i.e.
By hovering the mouse over any entry, you can see details pertaining to that entry. Select one of the listed systems by clicking on the listing or corresponding number as appropriate. Or, directly select any system by pressing 1 through 9, A (for 10) through W (for 32). Similarly, click on the Up and Down arrows to select the previous or next available system. Please note that systems to which you do not have access are skipped and will not be available for selection.
Main Menu To access the main menu, quickly press the F7 key twice quickly. You must press the key twice within one second. If you press it once or too slowly, then the F7 key(s) are sent to the host, just like any other key. This is the only way to get into the menu system, if the Bribar is disabled. Shown below is the main menu for a typical system: The main menu window may be moved by clicking and dragging on the title bar.
Status Current status of the attached system and the status of the unit. B/W Min/Avg/Max/Auto Bandwidth control. Current operation will be indicated with white highlighting. If you choose Min/Avg/Max then you will override the default, Auto. As the automatic mode measures actual network performance, you may see the current mode switch from Min up to Avg or Max. The different modes indicate more time spent on compression versus more bandwidth.
Thumbnails Switch to smaller thumbnail size screen images (click anywhere on thumbnail to restore it). Each button corresponds to a different sized image, from half size to one-sixteenth. Logout End the VNC login session and disconnect. Video Tuning Sub-menu with video adjustments, to be used when automatic picture adjustment does not provide a good quality picture. VirtKeys Virtual keyboard provides a menu with special keys that are often hard to generate but needed by the remote system.
VirtKeys Menu Clicking any button in the top half of the window simulates pressing and releasing the indicated key. In the bottom area of the screen, clicking will simulate the indicated Meta key being pressed. You may then click in the top part to send another key and release the Meta key at the same time. Alternatively, you may move the mouse outside this window, press the regular key, and then choose -RESET- to release all depressed keys. The VirtKeys menu can be left open while using the host system.
Video Tuning Menu Use the Auto Everything button to automatically fine-tune all three adjustments. If the test pattern for Color Offset calibration is not present on the screen, then the Color Offset adjustment is skipped. Changes/frame Indicates the number of 16x16 blocks of video that are being sent, on average, for every frame of video. With a static image being displayed by the server, this number will be zero (shown as -nil-).
Color Offset Color Offset is a fine tuning adjustment that requires the use of a test pattern. There is a copy of the test pattern available on the Help! menu of the integrated web server. You must arrange for that image to be shown on the host computer. Do not allow scaling, cropping or any other changes to that image. Press the Auto button and the system will calibrate color for the best possible picture in approximately one minute. If the system cannot find the test pattern on the screen, it will say so.
dropping when moving windows horizontally. You may use the Redraw button to correct these, or use a lower filter number. At minimum, these values must be greater than two. Flatness Filter To improve compression ratios, the SV3254DX4I will group adjacent pixels that are nearly the same colour and treat them as equal. This helps to compress typical simple GUI images. However, the effect of this compression on continuous-tone images and gradients can be annoying.
network. If the whole screen is changing, then the unit will send as much data as your network connection and VNC client allow. • Network latency, which is the total time it takes for a packet to get to the SV3254DX4I and come back, has the biggest impact on perceived performance and usability. Network bandwidth has a lesser effect, particularly when just moving the mouse around.
buttons decrease or increase the parameter by a large amount. In the case of phase, this is four units and for all others, ten units. The - and + buttons decrease or increase the parameter by one unit. The middle button sets the parameter to the middle value. The text of the middle button also indicates which parameter is being controlled. Note that in the case of phase, the middle button invokes the auto-phase algorithm. The Performance section of the screen indicates the quality of the video.
Accessing KVM Features OSD Operations Start the OSD (On-Screen Display) by pressing the left or key twice within one second. • The entry for the currently selected computer is highlighted in green in the OSD • Use the and arrow keys to highlight a computer and the key to select it. • Press to exit the OSD menu and remove the OSD menu from the screen.
OSD Function Keys OSD Keys 1 - 9 (0 = 10) F1 – F10 Function Selects a channel from the list View a channel from the list. ( Does not close OSD) T Activate terminal emulator L Logout immediately ? Show help screen R Reset server interface module (May be used to recover from stuck keyboard or mouse emulation) I Show TCP/IP status/settings. S Change TCP/IP Settings ESC +R Page Up/Down Home/End Close OSD (No state change) Full cold reset of Server Interface Module.
Using the Modem feature NOTE: Requires an RJ45 to DB9 adapter. Please see StarTech.com part number(s): GC98FF (DB9 Female to RJ45 Female Adapter) or GC98MF (DB9 Male to RJ45 Female) as applicable. Background The modem feature allows the SV3254DX4I to act as an Internet connection server for increased security and flexibility in connecting with the host computer.
Connecting a Modem The SV3254DX4I will work with virtually any Hayes-compatible modem that recognizes the standard AT command set. Some modem manufacturers offer “enterprise” grade modem products that include technology to improve the stability of connections; whether this type of product would be beneficial to your application depends on whether you consider the modem connection to be mission-critical, the quality of your telecom infrastructure, and your budget for implementing this solution.
reflect the line conditions at the time the connection is made. The serial port can be used for serial port configuration when the modem is connected. It requires the use of a null modem serial cable. 1. Place the modem near the SV3254DX4I and an available telephone jack. Connect the modem to the telephone jack, data cable, and power source according to the instructions in its documentation. The opposite end of the modem’s data cable should be a DB9 female serial connection. 2.
to activate it. The string included should work with the majority of modems and configures the following connection properties: answer incoming calls on the first ring, enable hardware flow control, and lock the connection speed. Your modem’s documentation will describe other potential init strings that you can use to alter the connection properties.
3. Click Create a new connection under Network Tasks. 4. The New Connection Wizard window will open. Click Next. 5. Select Connect to the Internet, then click Next. 6. Select Set up my connection manually, then click Next. 7. Select Connect using a dial-up modem and click Next. 8. In the space provided under ISP Name, type an appropriate name of your choosing for the connection, then click Next. 9.
This, and the IP address of the SV3254DX4I, cannot be modified. The following TCP/IP port numbers are assigned for a PPP connection, regardless of the settings configured in the Web interface for the LAN or WAN ports: HTTPS: VNC VNC SSH: (SSL (clear-text): secured): 443 5900 15900 22 Performance Notes • All images over the PPP connection will be grayscale to conserve bandwidth. If other users are connected while a PPP session is active, their screens will be in grayscale as well.
Modem Troubleshooting Guide The following messages will appear in the system log on the Status screen in the Web interface and may help to diagnose problems with the modem configuration. Starting PPP (for auth) on port… Modem is connecting and the PPP login process is starting. Modem hang up. Resetting The connection has been closed or terminated unexpectedly. Timeout during login process.
redirected without their knowledge. Certificates are issued by trusted third parties called Certificate Authorities (CAs) and contain essential details about a site that must match the information supplied to your Web browser. Why do I receive a warning when accessing the login screen? As it redirects you to a secure (SSL) session by default, the login screen may generate a warning from your Web browser or the VNC Java client for two different reasons.
the Update security certificate link. 2. When prompted, choose Open. 3. A Window will appear that offers information about the certificate. Click Install Certificate. 4. The Certificate Import Wizard will appear. Select Automatically select the certificate store… (default) and click Next. When the next window appears, click Finish. 5. A confirmation dialog will appear asking you if you wish to install the certificate. Click Yes. 6. A message should appear saying the import was successful. Click OK.
Built-in Terminal Emulation The built in Terminal Emulator is an ANSI terminal that allows local users (Directly connected or via the User station) the ability to initialize a command prompt shell to connect to remote and local devices via SSH, Telnet and directly connected serial ports. Please note: Only one user can use the terminal emulator at a time.
How to create a New Connection (Using the Wizard) 1. Use the arrow keys or underlined letter to select “Create new connection (using wizard) 2.
3. If you are choosing “Direct”, use the screens that follow to choose the appropriate setting for your serially attached device. If you choose SSH or Telnet, the following screen will ask you for the Host Name or IP address of your remote connection: 4. Enter the specific port number used by the device to which you are attempting to connect. Leave blank if you wish to use the standard port numbers. (SSH = 22, Telnet = 23) 5. If you are using SSH you will be asked to provide the remote username.
6. Next you will be asked to declare any alternative SSH options. 7. Last, you will be asked to provide a meaningful name for this newly created connection. Then save the configurations. Once you have created your new connection you will see it listed above the other commands in the main menu. You may activate this connection by highlighting the connection and pressing enter. To remove a previously created connection, highlight “Delete stored command” and press enter.
Highlight the connection you wish to remove and press enter. Please Note: Anyone can create a connection, but only the Admin has the right to remove them. Other Commands: Directly enter a command Allows the user to enter a command shell and connect to a remote system etc. (For advanced users) Linux shell Provides access to the Linux shell running on the KVM.
Troubleshooting Forgotten master password You can reset the master password using the serial interface on the unit. Use the S command, and type a new password. The old password is not required for this procedure. Similarly, you can press (and hold) the reset button (located to the immediate left of the USB ports on the rear panel) for thirty seconds to clear all settings and return the unit to factory defaults. This will clear the password to be admin.
public key of this host and doesn’t re-issue this warning. Certificate warning shown when connecting via HTTPS. It is normal for a warning dialog to be shown when connecting via HTTPS.The SSL certificate SV3254DX4I uses is created when the unit is first produced. It does not contain the correct hostname (subject name) because you can change the hostname as required. Also, it is not signed by a recognized certificate authority (CA) but is signed by our own signing authority.
Technical Specifications Maximum Recommended Resolution 1280 x 1024@ 60Hz Maximum Supported Resolution 1600 x 1200 @ 60 Hz Host Connectors SV1653DXI: 16 x RJ45 SV3253DXI: 32 x RJ45 Console Connectors 2 x HDDB15 Female Other Connectors 2 x USB A Female (Front Panel) 2 x USB A Female (Rear Panel) 2 x DIN6 Female 2 x RJ45 Ethernet Ports (WAN, LAN) 1 x RJ45 User Station Port 1 x RJ45 Serial interface Indicators: Front Panel: Remote user connected Power (flashes during boot) 2 x USB connected Rear Pa
Operation Temperature 0°C to 40°C (32°F to 104°F) Humidity 80% rh, nc Dimensions 310 x 440 x 44 mm Weight 2200 grams (4.5 Lbs) Electrical 100-240 V AC, 0.5 A, IEC320 socket Frequency 50-60 Hz Caution This is an IEC safety Class 1 product. Before using, the ground wire in the line cord or the rear panel binding post must be connected for safety.
Technical Support StarTech.com’s lifetime technical support is an integral part of our commit-ment to provide industry-leading solutions. If you ever need help with your product, visit www.startech.com/support and access our comprehensive selection of online tools, documentation, and downloads. Warranty Information This product is backed by a one year warranty. In addition, StarTech.
StarTech.com has been making “hard-to-find easy” since 1985, providing high quality solutions to a diverse IT and A/V customer base that spans many channels, including government, education and industrial facilities to name just a few. We offer an unmatched selection of computer parts, cables, A/V products, KVM and Server Management solutions, serving a worldwide market through our locations in the United States, Canada, the United Kingdom and Taiwan. Visit www.startech.
