SV441HDIE SV841HDIE SV1641DHIE Instruction Manual IP KVM Switch 4/8/16-Port Rackmount USB PS/2 Digital Remote Console IP KVM Switch
FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Table of Contents Introduction...................................................................... 1 Packaging Contents.....................................................................1 System Requirements..................................................................1 Required Cables and Hardware...................................................2 Installation........................................................................ 3 Connecting to the Host Computers and Network....................
Bribar Feature...............................................................................23 Main Menu....................................................................................25 VirtKeys Menu..............................................................................27 Video Tuning Menu.......................................................................28 Accessing KVM Features................................................ 32 Cascade Configuration.......................................
Introduction Packaging Contents • 1 x SVxx41HDIE IP KVM unit • 1 x Power Adapter • 1 x Power Cord • 1 x Set of rack mounting brackets • 1 x DB9 serial cable • 1 x Instruction Manual System Requirements • PS/2 or USB enabled computer system or KVM switch Note: KVM switch must have a USB hub port • Standard 104-key PS/2 wired keyboard • Standard 3-button PS/2 wired mouse • VGA enabled monitor/display • 10/100Mbps compatible TCP/IP network 1
Required Cables and Hardware Depending on your needs, you may need one or more of the following cables: All applications • 1 x Straight-through Ethernet patch cable (to connect the unit to your LAN) StarTech.com part number: M45PATCHxx • StarTech.com PS/2 3-in-1 KVM Cables (1 for each PS/2 computer) StarTech.com part number: SVECONxx and/or • StarTech.com USB 2-in-1 KVM Cables (1 for each USB computer) StarTech.
Installation PC connectors (Host) Local connectors (Console) *SV1641HDIE shown Connecting to the Host Computers and Network 1. Power down the computer to which the KVM Remote Control will be connected (Host computer). 2. If present, disconnect the existing monitor and keyboard/mouse from the Host computer. 3. Using a StarTech.com integrated KVM cable (sold separately), locate the male VGA (monitor) connector and connect it to the VGAout connector on the back of the Host computer’s video card. 4.
plug the opposite end of the power cord into the AC/DC adapter, and plug the power connector into the DC-in port on the rear panel of the unit. 8. Power on the Host computer. NOTE: Only integrated KVM cables branded by StarTech.com will work on all SVxx41HDIE series KVM switches. IMPORTANT: This KVM switch is convection-cooled. As such, please ensure the vents on both sides are unobstructed.
documentation that came with the other KVM switches for more details on how to make the necessary connections. To connect console devices: 1. Connect a standard PS/2 keyboard to the Local Keyboard port on the rear panel of the KVM switch. 2. Connect a standard PS/2 mouse to the Local Mouse port on the rear panel of the KVM switch. 3. Connect a SVGA-compliant monitor to the Local Video port on the rear panel of the KVM switch. 4. Power on the KVM switch.
2. From Mouse properties, click on the Motion tab. 3. Make sure that the Pointer speed bar is centered and Acceleration is set to None. Windows XP and Windows Server 2003 1. Go to Pointer Options and turn off Enhance Pointer Precision and ensure that the pointer speed bar is centered. Linux, Unix and X-Windows 1.
(10.0.0.15 by default). Please make note of the assigned IP address, as you will need to enter it into your web browser to access the Web Interface. If static IP addresses are assigned, you will likely need to change the Net Mask, IP Address and other details, prior to connecting via your Web browser. If this is the case, connect a local keyboard (USB or PS/2) and press the Enter key. In order to proceed, you will require an administrative username and password.
the IP address of the unit to complete the configuration over your Web browser. (If you are unsure of how to access your network’s DHCP log, contact your System Administrator for details.) If the unit is powered on and connected to the network via LAN port on the rear panel, it will automatically attempt to lease an IP address using DHCP. Before you can begin the configuration process, you will need to access the DHCP log from your file server or other device that acts as the DHCP server on the network.
Web Configuration Using Static IP Since some networks rely on static IP addresses (every device has a pre-configured IP address that does not change), the DHCP access method described above is not applicable in those situations. To access the Web configuration for this product, you will need to configure the workstation you are using to the same subnet (255.255.255.0) and also assign it a valid IP address (i.e. 192.168.1.100).
Terminal Configuration Using a Serial Cable Configuring the IP KVM switch using a serial cable is the best choice if you need to preconfigure the unit before attaching it to a network, (i.e. when sending to a branch office, customer site, etc). In general, the Web configuration is preferable because of its intuitive interface and the fact that you do not have to be within close physical proximity to perform the configuration.
Using the Web Interface The Web interface is the most intuitive way to configure the IP KVM switch. Offering a Java-based VNC client that can be used to control the host computer from a remote location, as well as support for any industry-standard HTML Web browser. You can access the Web interface by opening your Web browser and entering the IP address of the IP KVM switch you wish to access/configure.
Web Interface Introduction After the initial login screen, the screen will be divided into several sections, four of which will remain on the screen at all times while viewing the Web Interface: Name Tip Line Help Area Main Menu Name: At the top of the screen, the name of the machine being controlled is displayed Tip Line: The area directly below the Name indicates what function each selection from the Main Menu performs.
NOTE: While these four sections remain stationary, depending on your selections, the center of the page will display the desired content. Main Menu selections NOTE: Some of the following items may not be present, based on assigned user privileges (i.e. non-admin users will not see any items under the Admin category.). The Home screen offers a Screen Thumbnail view of the controlled computer, as well as basic file transfer functions, Monitoring Information, System Identification and VNC Client options.
The Admin functions allow you to access all of the features you will need to perform an initial configuration of the IP KVM switch. Dynamic Host Configuration Protocol (DHCP) Automatic network configuration using DHCP is: Enabled/Disabled. This feature applies only to the LAN port on the rear panel, and is enabled by default. When enabled, the unit will automatically configure itself with an IP address when a DHCP server is present.
the IP KVM switch so the new settings take effect immediately. Ethernet Address (MAC Address) This is the Ethernet hardware address of this unit’s LAN port. It is set at the factory and cannot be changed. You may need this number to configure your DHCP server. This menu will allow you to add accounts other than admin to the system. These accounts will not have the authority to change settings, but can access the Web interface and log into the VNC console.
Network Address This value is not used in our configuration, but is meant to store a userdefined value that identifies the controlled machine on the network. The official DNS name of the controlled machine is a obvious value to put here, but you may use it for any purpose. Description A user-defined description for the controlled machine. This menu allows you to configure a number of settings, including changing the default password for admin (recommended).
Remember to enable RADIUS after configuring it. While RADIUS authentication is enabled, the locally defined accounts on the Server Remote Control unit will not be used, except for the SSH login. However, if a user name of the form “name.local” is given at the RADIUS prompt, the system will use “name”; check the password locally, and skip RADIUS authentication. Delete all local accounts to avoid this behavior. When connecting via VNC, a login screen is generated that asks for a RADIUS username and password.
The firmware on the Server Remote Control is field upgradable. To upgrade to another version, login as admin. Auto Self Upgrade The IP KVM switch includes an innovative feature allowing it to upgrade itself over the Internet. Simply click on the button labeled Upgrade to Latest and the unit will go out to the Internet and download the latest version of the system firmware and then install it.
Purchase Options Certain firmware features may be offered separately from the base unit, in order to reduce the initial cost for the Server Remote Control unit. NOTE: If you wish to upgrade after the system is in operation, go to the Manage Firmware page and scroll down to the section entitled Purchase Options. Look for a unique code, such as: 4-C80C-B960-1-0. If you provide this code to the technical support department, they can give you an unlock code that will open any feature you request.
Site map Menu This menu provides a hyperlinked directory of each setting available on the Web configurator. Copyright Menu Provides the Terms of Use and other information related to the firmware and software on the IP KVM switch. Using the Terminal Interface via Serial Port The terminal interface you can access via the serial port permits the configuration of the basic settings of the IP KVM switch.
Accessing the VNC Interface There are three ways to communicate with the Server Remote Control unit in order to control the host computer: • Web interface: The integrated Web server includes a Java-based VNC client. This allows easy browser-based remote control. • Native VNC client: There are several third-party software programs that use the standard VNC protocol, available in open source and commercial VNC clients.
Native VNC Client This system implements the VNC protocol, so any off the shelf VNC client can be used. There are over 17 different VNC clients available and they should all work with this system. This system automatically detects and makes use of certain extensions to the basic RFB protocol that is provided by the leading VNC clients. Depending on your needs, there are several popular freeware, shareware, and commercial VNC clients available.
client. If you want to tunnel two or more systems, you will need to use a unique number for each instance on the same SSH client machine. • Some Unix versions of the VNC client have integrated SSH tunneling support. Some clients require your local user ID to be the same as the user ID on the system. Use a command like this: vncviewer -bgr233 -tunnel 10.0.0.34:22 Using the VNC Menu One of the unique features of this product is the VNC menu system.
critical status values and to provide shortcuts to commonly used features. Here is a snapshot of what it may look like. There will be slight differences based on optional features and system configuration. Starting from the left side of the Bribar, each feature and its function is outlined below. Bandwidth: Indicates current average bandwidth coming out of the Server Remote Control unit. The second number measures round trip time (RTT) of the connection when it was first established.
PS/2: This area will show either PS/2 (as in this example) or USB to indicate if keyboard and mouse are being emulated via USB connection or PS/2 signals. If Autosync appears beneath this indicator, the mouse pointers on the local mouse and the VNC session will be synchronized automatically. [1][A][S]: These flags show the state of the keyboard lights, NumLock, ShiftLock and ScrollLock respectively. X: Click this button to close the Bribar and hide it.
The main menu window may be moved by clicking and dragging on the title bar. It can be closed by pressing Escape, or by clicking on the red X in the top right corner. Here is a guide outlining various fields from the Main Menu. Most of the functions operate immediately. Other functions require a response to a confirmation prompt first before performing the requested function. • Identification: Fixed text label that is defined by the user in the Web interface.
different sized image, from half size to one-sixteenth. • Logout: End the VNC login session and disconnect. • Video Tuning: Sub-menu with video adjustments, to be used when automatic picture adjustment does not provide a good quality picture. • VirtKeys: Virtual keyboard provides a menu with special keys that are often hard to generate but needed by the remote system. The most common key sequence is the [Ctrl] – [Alt] – [Del].
Examples: • [Ctrl]-[Alt]-[F4]: Use L-Ctrl then L-Alt in the Toggles area. Then click F4. • To bring up the Start menu under Windows: Click the L-Windows button at the top left of the above window. Video Tuning Menu Use the Auto Everything button to automatically fine-tune all three adjustments. If the test pattern for Color Offset calibration is not present on the screen, then the Color Offset adjustment is skipped.
menu of the integrated web server. You must arrange for that image to be shown on the host computer. Do not allow scaling, cropping or any other changes to that image. Press the Auto button and the system will calibrate color for the best possible picture in approximately one minute. If the system cannot find the test pattern on the screen, it will say so. Check that the pattern isn’t scaled or covered up. It’s important to perform this operation in 24-bit or 32-bit color video mode (i.e. True Color).
Noisy video cards • A digital KVM works by converting the analog video signals emitted by your video card into digital data. If there is noise on that signal, then it must also be digitized and sent over the network. Quality video cards, in our experience, offer better performance simply because they don’t add analog noise. • Some external KVM switches generate video noise as well. Try to keep cables short, in order to reduce this effect.
preset is always available. Simply click on the appropriate button and those settings will be restored. To save settings to a preset, click on the Save->Preset button in the Actions pane. The preset buttons will highlight. Click the desired preset button to save the values. Note that any previous settings assigned to that button will be lost. If you do not wish to save the presets after clicking the Save->Preset button, click the Save->Preset button a second time and the save function will be cancelled.
The Regrab Screen button in the Actions section causes the screen to be re-captured. When making small changes to the video parameters, sometimes these changes are not reflected in the displayed screen immediately, particularly if the noise filter is enabled. Press this button to see the immediate effect of the changes. Use the Show Diffs button to learn which parts of the screen are being sent over the Internet. When you click this button, the screen is cleared to a medium grey color.
can have both 16-port and 8-port KVM slaves, an 8 port Master Sever Remote Control switch can have 8-port and 4-port Slaves, and so on. For example, the 16-port unit can support 136 computers, with 8 16port Slave KVMs, each connected to 16 computers. The Slave KVMs must be connected to the PC 1~8 ports, not the A~H ports. To cascade your KVMs, use a 3-in-1 PS/2 KVM cable to connect one of your Master switch’s PC ports to the Slave switch’s Local Console.
• Press to exit the OSD and to return to using the selected computer. The computer name is shown on the screen. OSD Function Keys You can use the function keys when the OSD menu is active. Function key Edits the name of a managed computer or a Slave KVM. First, use the and arrow keys to highlight a channel then press followed by name entry. Your name can be up to 14 characters long. Valid characters are A to Z, 0 to 9, and the dash character.
a triangle indicating there are options to choose from. Using the and arrow keys, select the function and press . Available options will be shown in the middle of the screen. To select an option, use the and arrow keys then press to select the options. You can press to exit at any time. Auto Scan In this mode, the KVM automatically switches from one powered computer to the next sequentially in a fixed interval.
typematic settings in the BIOS and Windows operating system. Available speed options are Low, Middle, Fast and Faster as 10, 15, 20 and 30 characters/sec respectively. The Keyboard Speed setting is retained in non-volatile memory. Hotkey Menu When you hit the left key twice within two seconds, the Hotkey Menu appears displaying a list of hot-key commands if the option is On. The Hotkey Menu can be turned Off if you prefer not to see it when the left key is hit twice.
(: More\Hotkey Menu) every time the left key is pressed twice. Left Ctrl refers to the key located at the left side of the keyboard. 1~8/A~H refer to the number keys 1 to 8 at the upper row of the keyboard (Do not use the keypad at the right of the keyboard) and character keys A to H (case insensitive). Selecting a Computer To select a computer by hot-key command you need to know the device’s channel address, which is determined by the KVM connection.
Left + Left + Press the up or down arrow to select the previous or next computer in sequence. Press any other key to abort the Manual Scan. NOTE: The Scan Type setting will determine whether computers must be eye-marked to be included in the scan. See page 25 for details. Scan Rate Scan Rate sets the duration between switching to the next computer in Auto Scan mode: Left + Left + The unit switches between scan intervals of 3, 8, 15 and 30 seconds.
you are using to manage the host computer that is essentially private, as it bypasses the public Internet completely. Note: this feature requires both an external modem (most standard connection protocols are supported) and a dedicated phone line that can be connected to the modem for external access. While it is possible to use the modem feature through some PBX systems, this increases the complexity and reduces the performance of the connection.
switching technology, and still rely on older analog technology for some segments), the maximum “upstream” transfer rate is limited to a maximum of 33,600 bps between two modems; the “downstream” rate is often within a similar range for a typical connection. Therefore, speeds below 56,000 bps do not indicate a problem with the modem or the IP KVM switch, but simply reflect the line conditions at the time the connection is made. Place the modem near the IP KVM switch and an available telephone jack.
Hayes AT command set) that the IP KVM switch will send to the modem to activate it. The string included should work with the majority of modems and configures the following connection properties: answer incoming calls on the first ring, enable hardware flow control, and lock the connection speed. Your modem’s documentation will describe other potential init strings that you can use to alter the connection properties.
10. Make your choice from Anyone’s use or My use only and click Next. 11. Beside User name enter the user name of any valid user created using the Web interface of the IP KVM switch. Beside Password and Confirm password enter the password that the user you entered above uses to access the Web interface. 12. This screen also includes 3 checkboxes. Uncheck all 3 checkboxes. 13. Click Next. 14. You may select to add a shortcut to the desktop for this connection. Click Finish.
HTTPS: 443 VNC (clear-text): 5900 VNC (SSL secured): 15900 SSH: 22 Performance Notes • All images over the PPP connection will be gray scale to conserve bandwidth. If other users are connected while a PPP session is active, their screens will be in gray scale as well. When PPP in inactive, color is automatically re-enabled. • Some areas of the screen may not be updated as frequently as others, and animations or other auto-updating areas of the screen may appear out-of-focus or “blocky” as a result.
Type the password for user admin and press Enter. The password will not appear on the screen. The configuration menu will appear. Make the changes you wish or press ‘q’ and Enter to exit and leave the modem connection active. Troubleshooting Guide The following messages will appear in the system log on the Status screen in the Web interface and may help to diagnose problems with the modem configuration. Starting PPP (for auth) on port… Modem is connecting and the PPP login process is starting.
(R-Port) Modules. Serial Remote Control operation Background The IP KVM switch offers a unique way to expand the functionality of the base product. Using the integrated R-Port on the rear panel, you can manage up to 8 serial devices using a specialized daisy-chain technology. The IP KVM switch includes integrated control functionality that allows you to monitor and configure serial devices using the interactive Web interface.
be able to configure your R-Port modules, you must be logged in as admin. Other users will be able to view which modules are active but cannot configure them. Once you are logged in, choose the Admin/Setup option from the menu at the top of the Home screen in the Web interface. Click External Serial consoles setup and control. You will be presented with the Serial Consoles Attached menu, and a table with the following headings: #:You can assign a value (1 ~ 99) to each attached serial remote control module.
will display the last 200 characters committed to that device’s console log. Note that existing data is overwritten automatically when the 200 character limit is reached. Once you are satisfied with the changes you have made, click Commit changes to apply the new settings. Click Refresh at any time to see an updated list of attached R-Port modules.
1 – Show last 10 log entries other – Return to connection Press key -> To execute the desired command, simply press the corresponding key on the keyboard. You can also execute the command and avoid the menu by pressing the [Ctrl] – [Shift] – [_] key combination quickly and pressing the letter of the command. To quit the menu, press [Q] on the keyboard when the menu is active. These commands are not sent to the device you are managing and relate to the R-PORT module itself.
• A maximum of four users may simultaneously login to the same module. All users may type commands at any time, and all users will see the same output. Note the following: • All users have equal access to all channels. • A maximum of 16 R-Port modules may be connected at any one time. • You plug-in and unplug any R-Port module at any time. When reconnected, it will automatically become available after a 15 second initialization period.
Can I prevent the warning from occurring? Yes. You have two options that may prevent the warning from occurring. First, if the Web browser you are using offers the option to ignore the warning for future visits, the browser will no longer generate a warning if that option is selected. Second, if you install the certificate from the IP KVM switch onto the host computer (see below) and if the unit is configured with a domain name ending in .com, .net, .org, .gov, .edu, .us, .ca, .uk, .jp, or .tw (i.e.
Remote mouse and local mouse don’t line up. Use the Mouse resync command in the main menu or press the Resync button on the Bribar. If the mouse pointers still don’t line up, verify that mouse acceleration has been disabled. NOTE: The Windows login screen does not accept the “mouse acceleration” configuration, and always has the mouse accelerated regardless of your configuration. Therefore, on this screen it is best to avoid using the mouse. After resync, the mouse pointers are still not aligned.
Mouse performance is erratic when using the GNOME or KDE desktop in a Linux X-Window environment. The mouse controls in GNOME and KDE environments offer both an acceleration and sensitivity setting. The following directions correct this issue, and apply to Red Hat Fedora Core 2, but should be similar for other distributions that use GNOME or KDE: 1. Click the Launch menu icon. 2. Choose Preferences > Mouse. 3. Click the Motion tab. 4. Set the Acceleration bar to the setting immediately left of center. 5.
Supported Protocols Service Description Benefit SSH Secure Shell May be used to securely “tunnel” VNC and HTTP protocols. HTTP Web redirector (to HTTPS) Convenience server to redirect all web traffic to encrypted port. Clear-text HTTP is not supported SNMP SNMP agent (UDP) Allows integration with existing SNMP network management systems. HTTPS SSLTLS Encrypted web control Secure control and management of the device and attached system. Screen snapshots may be downloaded.
Specifications Number of Ports SV441HDIE SV841HDIE SV1641HDIE 4 8 16 Console Connectors (Local) 2 x PS/2 female 1 x DE-15 VGA female 1 x RJ45 1 x DB9 serial male 1 x DC power connector 1 x R-Port Host Connectors (Per Port) 1 x DE-15 female LEDs Sys OK, R-Port, LAN Maximum Number of Simultaneous Users 1 active plus 3 viewing Maximum Video Resolution 1600x1200 @ 85Hz (Remote) 1920x1440 (Local) Security 128-bit SSL Ethernet 10/100 BaseTX Cascadable Yes (Master only) Rack Mountable Yes
Technical Support StarTech.com’s lifetime technical support is an integral part of our commitment to provide industry-leading solutions. If you ever need help with your product, visit www.startech.com/support and access our comprehensive selection of online tools, documentation, and downloads. Warranty Information This product is backed by a one year warranty. In addition, StarTech.
StarTech.com has been making “hard-to-find easy” since 1985, providing high quality solutions to a diverse IT and A/V customer base that spans many channels, including government, education and industrial facilities to name just a few. We offer an unmatched selection of computer parts, cables, A/V products, KVM and Server Management solutions, serving a worldwide market through our locations in the United States, Canada, the United Kingdom and Taiwan. Visit www.startech.
