Application Guide

Product FAQs
Troubleshooting
SV211DPUA
Certain KVM ports or computers are working but not all of them. What do I
do?
There are four troubleshooting actions that you can try if some but not all of the
ports and your computer are working with the KVM switch.
 To determine if a specific cable is the source of the problem, switch the
cables that connect the KVM switch to the computers to one working
port and computer, and one port and computer that is not working. Keep the
computer plugged into the same ports and only switch the cables. If the issue
persists when you switch cables, the issue may be with the cable itself.
 To determine if the problem is between the computer and the KVM switch,
using the same cables, connect the KVM switch to one computer that is
working and one computer that is not working. If the issue persists when you
switch computers, follows the issue may be with the computer and the KVM
switch.
 Try reinitializing the KVM. This is done by following the setup instructions
on the website.
 To determine if the KVM switch is the source of the problem, if you have
another KVM switch, disconnect the current KVM switch and connect the
second KVM switch.