Warranty

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2. PERIOD OF COVERAGE
This warranty is valid within the following periods from date of original purchase:
Shower panels - one (1) year;
Spare parts purchased separately - one (1) year;
Door seals of walk-in tubs - limited lifetime warranty;
Steam Shower Pfister Manifolds – limited lifetime warranty;
All other products - (three) 3 years;
eBay purchases – one (1) year.
The warranty is activated upon delivery to the Homeward Bath LLC of the duly completed Warranty Activation Form.
No warranty, expressed or implied, including any warranty of merchantability or fitness for a particular purpose (if these warranties as noted above cannot be
completely excluded in some jurisdictions), shall apply after the warranty periods described above.
3. WHAT WILL BE DONE TO CORRECT PROBLEM
In the event of a defect in the material or workmanship of a product, defective products will be at the Company’s choice repaired or replaced, which is the
exclusive remedy under this warranty.
4. HOW THE CUSTOMER CAN GET WARRANTY SERVICE
To obtain warranty parts/service the customer should contact Customer Service Department of Homeward Bath LLC via certified mail: 22900 Miles Road,
Bedford Heights, Ohio, 44128, U.S.A.; or call 1-866-783-2661.
No warranty claim shall be considered unless it is properly requested with proof of purchase within one month after the customer becomes aware of defect
or damage and is received by the Company prior to the expiration of the warranty period. Original owner of the product must still reside at the property
where the product was originally installed.
Notwithstanding the above, the customer should examine the product within three (3) days after its delivery for any evident defects. If such initial defects are
found, the customer should advise Homeward Bath LLC thereon within six (6) days after the product delivery. Failure to notify the Company on such defects
within the stipulated period of time will constitute irrevocable acceptance of the product by the customer and void any warranty claims for such initial defects.
If there is any sign or suspicion of damage to packaging or crating the customer may refuse to accept product at its delivery. Broken glass is not covered
under warranty. All the connections and fittings of the product should be checked before and after the final installation of the product.
Homeward Bath LLC may require customer to secure delivery of a defective product to the Company for testing or repair or provide the Company with a
photo or video record evidencing the product defect. The Company also reserves the right to have any of its products, alleged to be defective, field
inspected by the Company’s representative. If tested and found to have defect, a new or repaired part will be shipped to the customer.
5. RETURN POLICY
Products may be returned or exchanged due to reasons other than defects. Requests for such returns and/or exchanges must be made within fourteen (14)
days of receipt of product. The product must be returned in its original packaging with original documentation and received by the Company in saleable
condition. All such returns will be subject to a twenty percent (20%) cancellation/restocking fee plus all freight costs of the original shipment and return
shipment to the Company and any other incidental expenses such as bank charges, credits card fees, etc. All requests for return must first be approved in
writing by the Company.
Display and demo products as well as scratched products and products with dents accepted by the customer are considered “as is” and are non-returnable,
non-refundable, and non-exchangeable. Special orders and closeout orders of products are non-cancellable, non-returnable, non-refundable, and non-
exchangeable.
6. APPLICABLE LAW
To the maximum extent permitted by applicable law, this warranty shall be construed in accordance with and governed by the laws of the State of Ohio,
U.S.A. This warranty gives the customer specific legal rights, and the customer may also have other rights which vary from state/province to state/province.