Installation Guide

Rev1/2015
15 | P a g e
TROUBLESHOOTING FOR STEAM CABIN
ISSUE
CAUSE
SOLUTION
Touch panel does not work
1. Not connected properly
Check connection between control panel
and power box
2. Wrong voltage
Change to 220V supply
No steam
1. Desired steam room temperature is
lower than current temperature
Increase the desired temperature to be
higher than current temperature
2. The water inlet valve not letting water
in
Check water inlet valve for blockage and
12V power supply to valve
3. The water level sensor is not working
(water coming out steam outlet)
Clean scale of the water level sensor or
replace it
4. Thermal switch in the heater is not
working (no steam from generator)
Change thermal switch installed inside the
heater
5. The heater is not working
Change the heater
6. The water supply is shut off
Open water valve
Steam generator keeps adding water
1. The water inlet electromagnetic valve
is not shutting off
Replace water inlet valve
2. Water level sensor cannot detect
signal
Clean scale of water level sensor or
replace it
Power supply is off when on/off button is
pushed
1. There is short circuit from heater
Replace heater
2. There is short from thermal switch
inside heater
Replace thermal switch
Water leaks from valve
The seal is damaged
Change the seal
Water flow volume is low
Water supply has clogged filter.
Clean Filter.
For additional help, call Steam Planet Corp at 1-866-STEAM-61.