Warranty

5701 NW 35 Avenue, Miami, FL, 33142 | Tel: [phone] | Fax: [phone]
www.SteamSpa.com | email: [e-mail]
Limited Lifetime Warranty for SteamSpa Steambath Generators
SteamSpa warrants that every SteamSpa Generator will be free from defects in
materials and workmanship for its lifetime. SteamSpa will repair or replace (at its
option) a generator which fails to conform to this warranty. Scratches and other
finish/surface defects must be reported within 5 days of delivery date. Failure to
do so will result in assuming such damages were a result of negligence, misuse,
or improper installation.
Note: If in the judgment of SteamSpa the defect is not covered by this warranty,
the costs of any in-home service as well as the costs of repair or replacement
together with all freight charges will be the responsibility of the claimant.
Terms & Conditions
This warranty does not apply product that is or has been: Used in any non-
residential setting. Damaged by lightning, electrical storms or electrical
surges or spikes. Damaged by reason of local water conditions. Installed or
operated other than in accordance with the SteamSpa supplied installation,
operation and maintenance manual. SteamSpa warrants that its SteamSpa
CONTROLS, ESSENTIAL COMPONETS AND ACCESSORIES, installed in
the United States or Canada including without limitation: Control Panels, Lights,
Steam Heads, Aromatherapy Oil Pump, Drain Head, Shower Speakers, and
Drip Pan (collectively, SteamSpa Controls and Accessories), are free from
defects in materials and workmanship for one year from the date of purchase
by the original consumer purchaser. SteamSpa will repair or replace (with
equivalent unit) SteamSpa Controls and Accessories if they fail to conform to
this limited warranty. All warranty work will be performed without charge when
the SteamSpa Control and Accessory is returned to the location designated by
SteamSpa within one year of the date of purchase. To obtain warranty service,
call 1-866-588-8008.
This warranty will be considered null and void by SteamSpa for the following
reasons: Improper installations or use of generator; service to equipment
by unauthorized personnel; installation that restricts access for service;
condition of local water supply; using a residential unit in a non-residential or
commercial capacity; installed or operated other that in accordance with the
applicable SteamSpa supplied installation manual; non-payment of repairs
not covered under warranty; installation not following National/Local Plumbing
and/or Electrical codes and standards; installation or repair performed by an
unlicensed and/or uninsured contractor; installation not including inlet water
filtration; regular changing of filter (every 6 months); modification to any part of
the unit and/or accessories; use of non-SteamSpa repair parts. This warranty
applies only to generators purchased on or after January 2015.
Please be advised failure to comply with any of the following will
VOID the warranty.
1. The User must register product within 90 days of delivery.
See www.SteamSpa.com/register.
2. Installation must be performed by a licensed professional.
3. A quick connect & release system must be used for
reliable periotic maintenance.
4. An inline water filter must be installed to prevent mineral
deposit and build up.
5. Filter cartridge must be replaced no later than every 6
months.
Limited 90 days return policy for Shower Seats, Fog Free Mirrors, and Towel
Warmers. SteamSpa warrants that it’s SHOWER SEATS, FOG MIRRORS &
TOWEL WARMERS are free from defects in materials and workmanship for 90
days from the date of purchase by the original consumer purchaser. SteamSpa
will replace the Item due to manufacturing or material defects.
Legal Exclusion - Warranty Valid in USA & Canada
SteamSpa will not be liable in any way for any contingent liability or incidental
or consequential damages resulting from the sale, installation or use of its
products. Users are responsible for suitability of the products for their application.
Damage resulting from improper specification or application or other operating
conditions beyond SteamSpa’s control is not under warranty. SteamSpa will
exercise reasonable efforts in rendering service under this warranty but shall
not be liable for any damage arising out of delays; this warranty only covers the
repair and/or replacement of Steamspa product as specified by the warranty.
This warranty gives you specific legal rights and you may also have other rights,
which may vary, from state to state. We agree that all disputes concerning our
obligations hereunder shall be resolved by the state of New York in the county of
Kings and we consent the exclusive jurisdiction of the state and federal courts
sitting in Kings County in the state of New York.
SteamSpa does not guarantee that a local service person will be available for
in-home service. Unit may have to be removed and reinstalled at the owner’s
expense. An EVA (Evaluation Number) must be obtained from the factory and
used on any correspondence or packages sent to the factory.
Rev.7. This warranty is in effect as of May, 2019. This warranty supersedes all previous warranties and/
or claims both stated and implied. This warranty is subject to change without notice.
LIMITED LIFETIME WARRANTY
STEAM GENERATOR MUST BE REGISTERED WITHIN 90 DAYS OF DELIVERY DATE TO
ACTIVATE WARRANTY. VISIT WWW.STEAMSPA.COM/REGISTER.