Use and Care Manual

8
INSASOR1016
PROBLEM DEFECTIVE PART OR PART TO CHECK
The unit does not work
- Defective thermostat
- Open circuit breaker or fuse
- Thermal protection activated
- Faulty connections
The unit runs continuously
- Defective wall mounted thermostat
- Heat losses greater than the unit capacity
The housing is extremely hot
- Defective thermal protection
- Blocked air vents
The desired room temperature cannot be reached
- One or more defective elements
- Defective wall mounted thermostat
- Voltage lower than indicated on the nameplate
- Heat losses greater than the unit capacity
Overheating
- Defective wall mounted thermostat
- Setpoint is set too high
The unit cycles under control of the thermal protection
(overheat indicator)
- Blocked air vents
The heater is on and the breaker trips
- Faulty connections
- Voltage higher than that indicated on the nameplate
The unit does not heat
- One or more elements in the unit are defective
- Defective temperature probe
- Temperature setpoint set too low
- No heat mode activated
- Open window detected
- Defective wall thermostat
The connectivity icon ( ) is flashing on the display
- There is a problem with the ZigBee ‘radio’. Reinitialize the convector.
The temperature setpoint and/or the operation mode cannot be modified
- The unit is locked. Deactivate the control lock ( )
N.B. If you do not solve the problem after checking these points, cut off the power supply at the main electrical panel and contact our
customer service (please refer to the Limited Warranty to obtain the phone numbers)
TROUBLESHOOTING
ERROR CODE DEFINITION
LO Temperature lower than 0 °C (32 °F), the unit will always heat unless set to NO HEAT
HI Temperature higher than 50 °C (122 °F), the unit will never heat
--
- If displayed in place of the temperature setpoint: NO HEAT mode activated, heating not possible
- If displayed in place of the ambient temperature: defective temperature probe, heating not possible. Call customer service for
assistance.
Err
The connection to the ZigBee network has failed. Ensure that the unit is within range of the ZigBee controller and that it is in
ASSOCIATION mode.
E1
Defective auxiliary temperature probe. The unit will still control the temperature, but the performance of the thermostat may be
diminished. Call customer service for assistance.