Warranty

Warranty Information

If you need to make a return, call Stens Customer Service for a Return Authorization Number

(RA#) or fill in the online warranty claim form. There is no restocking fee on returns due to

warranty claims, defective merchandise or Stens shipping errors (if reported within 30 days). All

other returns will be charged a 15% restocking fee. Freight must be prepaid by the customer and

will be reimbursed for warranty claims, defective merchandise and Stens shipping errors.

Obsolete items cannot be returned at any time. Items not in salable condition, in the original

Stens package (where applicable) will be charged an additional 25% repackaging fee.

Stens Guarantee

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Stens Guarantees Its Parts 4 Times Longer Than Most Original Equipment Manufacturers

Stens Corporation guarantees that any goods supplied by us shall be free from defects in material

and workmanship under normal use and service for ONE FULL YEAR from the date of

purchase by the consumer. Most OEM's offer only a three month warranty. Stens stands behinds

its parts for four times as long! See warranty details listed below.

Stens Labor Warranty Program

Stens written parts and labor warranty program provides you with the assurance you need to

repair any type or brand of equipment.

Under the Stens labor warranty program:

Parts will be reimbursed at the invoice price. Stens will also reimburse for actual repair time as

determined by Stens' flat rate guide. Flat rate allowances are based on OEM averages for similar

types of equipment. This includes time for removal and replacement of an engine. Stens will also

reimburse the freight cost on parts that need to be returned. Routine maintenance items are not

included under the Parts and Labor Warranty Program as stated by our Express Limited

Warranty. Routine maintenance items include, but are not limited to replacement filters and

spark plugs. Dealers submitting fraudulent claims will lose their qualifications for the Stens

Labor Warranty Program. Increased reimbursement amounts for labor warranty: Stens

reimbursement amounts for labor warranty work were recently increased. If you are not currently

qualified for our Medalist program, please contact our Customer Service Department for details.

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Warranty Information If you need to make a return, call Stens Customer Service for a Return Authorization Number (RA#) or fill in the online warranty claim form. There is no restocking fee on returns due to warranty claims, defective merchandise or Stens shipping errors (if reported within 30 days). All other returns will be charged a 15% restocking fee. Freight must be prepaid by the customer and will be reimbursed for warranty claims, defective merchandise and Stens shipping errors.
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Express Limited Warranty Stens Corporation ("Stens") warrants to the original user and consumer ("consumer" or "you") that any goods supplied by Stens shall be free from defects in material and workmanship under normal use and service for one year from the date of purchase by the consumer. This EXPRESS LIMITED WARRANTY does NOT apply where there has been a failure of the goods due to alteration, repair subsequent to the purchase, misuse, improper installation, neglect or accident.
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Optional OEM Written Warranty If an original equipment manufacturer ("OEM") refuses to honor the OEM's written warranty solely because you have purchased and used Stens replacement parts in the OEM's product, then Stens will allow you to substitute the rights and remedies provided to you under the OEM's written warranty for this EXPRESS LIMITED WARRANTY.