Warranty

STEP2 LIMITED WARRANTY
Published 02/21/2007 10:37 AM | Updated 12/05/2017 02:25 PM
What is the Step2 product warranty?
Step2 manufactures high quality toys which encourage creative play, as well as innovative home
and garden products. We warrant to the original purchaser this product is free of defects in
materials or workmanship for three years, (*special provisions noted below) from the date of
purchase (sales receipt, electronic confirmation or proof of purchase is required).
At the sole discretion of The Step2 Company, the remedies available under this warranty will be
either replacement of the defective part or refund of the product purchase price. There are
limited replacement parts available for purchase after the warranty expires - please
contact Step2 Customer Service for details.
This warranty is valid only if the product has been assembled and maintained per Step2
guidelines, and does not cover abuse, accidents, commercial use beyond six months, vandalism,
loss or any other cause not arising from defects in material and
workmanship. Additionally, warranty does not include cosmetic issues (ex: fading, scratches,
etc.) resulting from normal wear or dirt, water retention, internal/external surface contamination
from exposure to environmental conditions (hail, ice, moisture, rain, snow, sun, wind, etc.).
For additional warranty service or replacement part information, please call 1-800-347-8372,
Monday - Friday, 8:00am - 5:00 pm EST. You can also write us at The Step2 Company, Attn:
Customer Service, 10010 Aurora-Hudson Rd., Streetsboro, OH 44241, USA. Please include an
email and/or telephone number. Some parts may not be available for purchase, please contact
Step2 Customer Service for more information.
This warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
*Special Provisions*
The warranty period for wood products is 90 days. We offer a six month warranty for plastic
products used in daycares or commercial settings, as well as the battery, motor and gear boxes
for battery operated vehicles**. We offer a one year warranty on the body of battery operated
vehicles, swings, preschool items, fabric, accessories and all other battery and electronic
components (not associated with battery operated vehicles).