Warranty

Step2 Limited Warranty
Answer ID 176 | Published 02/21/2007 10:37 AM | Updated 02/27/2015 09:46 AM
What is the Step2 product warranty?
Step2 makes high quality toys which encourage creative play, as well as innovative home and
garden products. We warrant to the original purchaser that this product is free of defects in
materials or workmanship for three years (special provisions* noted below) from the date of
purchase (dated sales receipt is required for proof of purchase).
At the sole election of The Step2 Company, the only remedies available under this warranty will
be either replacement of the defective part of the product or refund of the purchase price of the
product. Some replacement parts may be available for purchase after warranty expires - contact
us for details.
This warranty is valid only if the product has been assembled and maintained per the
instructions. This warranty does not cover abuse, accident, cosmetic issues such as fading or
scratches from normal wear, or any other cause not arising from defects in material and
workmanship.
For additional warranty service or replacement part information, please call 1-800-347-8372
Monday - Friday between 8 - 5 ET. You can also write us at The Step2 Company Attn:
Customer Service 10010 Aurora-Hudson Road, Streetsboro, OH 44241 US
This warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
*Special Provisions*
The warranty period is six months for daycare or commercial purchasers, as well as the battery,
motor and gear boxes for battery operated vehicles**. We offer a 1 year warranty on the body of
battery operated vehicles, swings, preschool items and all fabric, all other battery and electronic
components (not associated with battery operated vehicles), and accessories.
**For battery-operated vehicles listed below, please contact Customer Service at 1-877-571-
5536.
Max Quad 6-Volt Battery Ride-On (Pink or Red)
Mini Quad 6-Volt Battery Ride-On (Pink or Red)
Super Quad 12-Volt Battery Ride-On (Red)