User Guide

BP1620, BP1628 & BP1640 Granulators Page 12 BP1600
2 Shipping Information
2-1 Unpacking and Inspection
You should inspect your Sterling BP1600 Series granulator
for possible shipping damage. If the container and packing
materials are in re-usable condition, save them for
reshipment if necessary.
Thoroughly check the equipment for any damage that might
have occurred in transit. In case of breakage, damage,
shortage, or incorrect shipment refer to the following
sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
 Notify the transportation company’s local agent if you
discover damage.
 Hold the damaged goods and packing material for the
examining agent’s inspection. Do not return any goods
to Sterling before the transportation company
inspection and authorization.
 File a claim against the transportation company.
Substantiate the claim by referring to the agent’s report.
A certified copy of our invoice is available upon
request. If the shipment was prepaid, call us for a
receipted transportation bill.
 Advise Sterling regarding your wish for assistance and
to obtain an RMA (return material authorization)
number.