® ® SAPPHIRE 2 4 Wheel Scooter EN G LI SH Owner’s Manual
How to use this manual How to use this manual Sunrise Medical Limited want you to get the best out of your scooter. This Owner’s Manual will familiarise you with the scooter and its features. It contains guidance on everyday usage and general care in addition to information on the high quality standards which we adhere to and details about the warranty. Your scooter will reach you in excellent condition having been personally inspected before leaving the factory.
Contents Introduction page 1 General Warnings page 2 Quick Start Guide page 3 - 4 Features page 5 Getting On and Off your Scooter page 6 Tiller Control Functions page 7 - 8 Freewheel Mechanism page 9 Seat Removal and Adjustment page 10 Tiller Adjustment and Battery Removal page 11 Batteries and Charging page 12 - 13 Transportation page 14 Guidance for Safe Operation and Use page 15 - 19 Battery and Charging Information page 20 - 22 General Warnings page 23 - 26 EMC (EMI) Warnings
Introduction With over 30 years experience, we are one of the longest established mobility equipment manufacturers in the UK. All of our Scooters, Wheelchairs and Power Chairs undergo rigorous tests to ensure they meet our requirements for comfort, safety and durability. Our success is based on the strong traditions of quality, value for money and genuinely caring for our customers.
GENERAL WARNINGS DO NOT OPERATE THE SCOOTER BEFORE READING AND UNDERSTANDING THIS INSTRUCTION MANUAL. IF YOU ARE IN DOUBT ABOUT THE MEANING OF THESE INSTRUCTIONS, OR ANY OF THE CAUTIONS AND WARNINGS, PLEASE CONSULT YOUR HEALTHCARE PROFESSIONAL, DEALER OR RELEVANT TECHNICAL PERSONNEL. FAILURE TO FULLY UNDERSTAND THE SCOOTER OPERATION MAY RESULT IN AN UNEXPECTED RESPONSE FROM THE EQUIPMENT WHICH CAN IN TURN LEAD TO POSSIBLE INJURY OR DAMAGE.
Quick Start Guide Assembly When lifting always keep the back straight, bend the knees and use the lifting handles provided. Ensure your rear drive unit is locked in position by checking the rear docking handle (back light bracket) is fully engaged. Set the tiller by holding the Tiller Adjustment Lever clockwise while moving the tiller upwards. Remove the basket from the footboard and place on the bracket located on the front of the tiller.
Quick Start Guide Control Functions Your scooter is equipped with the following features that can be found on the tiller fascia panel: On/ Off Switch, Battery Gauge, Battery Charging Socket, Speed Control “Min to Max”, Front / Rear Light, Horn and Directional Control Levers. If you have previously used or owned a scooter before you MUST still read the Owners Manual carefully to fully understand the controls and safety warnings.
Features SEATING Page 10 WIDTH ADJUSTABLE ARMRESTS Page 10 TILLER FASCIA PANEL Page 7 - 8 LIGHTS Page 7 - 8 ADJUSTABLE TILLER Page 11 FREEWHEEL LEVER Page 9 BASKET Page 14 BATTERIES Page 12 - 13 & 20-22 TYRES Page 19 and 30 Fig.
Getting On and Off your Scooter Getting on to your scooter Photo 6.1 1. Ensure that the key switch is turned to the off position (Photo 6.1). 2. Push forward the seat swivel lever located under the seat on the right-hand side and rotate the seat to face you (Photo 6.2). 3. Put the armrests into the fully down position and use them to steady yourself as you gently lower yourself into the seat (Photo 6.3). 4. Push forward the seat swivel lever and gently swivel the seat to face forward (Photo 6.4). 5.
Tiller Control Functions Hand Controls All of the drive controls for the scooter are to be found on the Tiller Control Box (Photo 7.1). The Preset Speed Knob Turning this knob to the left, “MIN”, reduces your available maximum speed. Turning it to the right, “MAX”, increases the available maximum speed. The Battery Gauge This gives an approximation of battery charge and is illuminated for clarity. The gauge is “RED” empty, to “YELLOW” charge required, to “GREEN” charged.
Tiller Control Functions Throttle Lever The throttle lever offers finger-tip control of your scooter. It controls the speed as well as forward and reverse motion. To move the scooter in a FORWARD motion PULL the lever with the RIGHT HAND or PUSH the lever with the LEFT THUMB (Photo 8.1). To move the scooter in a REVERSE motion PULL the lever with the LEFT HAND or PUSH the lever with the RIGHT THUMB. The lever will return by itself when released and the scooter will slow to a stop (Photo 8.2).
Freewheel Mechanism Freewheel mechanism A freewheel device disengages the power drive to allow manual operation (i.e. the scooter can be pushed at a walking pace). Photo 9.1 The freewheel is selected by pushing BACKWARD the lever that is located on the left hand side of the scooter rear panel. Once freewheel has been selected, the electronic drive control system is disabled to prevent driving. This is a safety feature to prevent you driving the scooter with the parking brake disengaged (Photo 9.1).
Seat Removal and Adjustment Removing the Seat Photo 10.1 Please note that these instructions are to be used as a guide only. 1. Lift armrests upwards for ease of access (Photo 10.1) . 2. Stand behind the seat and fold the backrest down (Photo 10.2). Photo 10.2 3. Grasp the seat base and keeping a firm grip, lift the seat vertically, keeping your back straight. Bend knees if required (Photo 10.3). 4.
Tiller Adjustment and Battery Removal Tiller Adjustment Photo 11.1 The scooter features an infinitely adjustable tiller which allows you to lock the tiller in the most comfortable driving position. This feature also lets you fold the tiller down fully, for transportation and stowage. The tiller adjusting lever is located on the driver’s side of the tiller. 1. Support the tiller with your right hand. 2. Rotate the adjusting lever clockwise to release the adjustment mechanism (Photo 11.1). 3.
Batteries and Charging Off-Board Battery Charger Photo 12.1 Your scooter is supplied with an off-board charging facility (Photo 12.1). Please note that only chargers with a capacity of minimum 3.0 Amps and maximum of 6.0 Amps supplied by your local authorised dealer should be used. 1. Switch your scooter off at the key switch. 2. Swivel the charge connector cover located on the Tiller Fascia Panel and connect the charger (Photo 12.2). Photo 12.2 3.
Batteries and Charging The off-board charger must be kept dry in temperatures between -25°C and 40°C and not be subjected to mechanical damage. In all cases, the charger must only be repaired by an authorised dealer. WARNING ! NO SMOKING OR NAKED FLAMES WHEN CHARGING BATTERIES. DO NOT TOUCH BATTERY PACK TERMINALS WITH METAL OBJECTS. ONLY USE APPROVED REPLACEMENT BATTERIES. IF DAMAGE TO BATTERIES OR BATTERY BOXES IS EVIDENT, CONTACT YOUR LOCAL DEALER IMMEDIATELY - DO NOT ATTEMPT TO SERVICE THE BATTERIES.
Transportation Transportation Photo 14.1 Your scooter may be disassembled quickly and simply for transportation. 1. Engage the drive unit by pushing the freewheel lever forwards to stop the scooter from moving during docking and transportation. 2. Lift off the front basket. 3. Remove the seat, leaving the seat stem in position. 4. Remove the batteries “A” then “B” Transport batteries in the upright position. 5. Place the basket in the battery wells. 6.
Guidance for Safe Operation and Use Basic Driving Caution! It is advisable during the first few sessions of operating your scooter that the area around you is clear of obstacles and pedestrians. Before operating your scooter, ensure the seat height and position has been adjusted to your satisfaction and the tiller angle has been set for optimum safety and comfort. Please see the “General Warnings”, “Getting on Your Scooter” and “Tiller Adjustment” sections in this handbook. 1.
Guidance for Safe Operation and Use Hill climbing Photo 16.1 This scooter has been tested to climb an incline of no more than 10° with a maximum user weight of up to 150kg (330 lbs) (Photo 16.1). Do not attempt to climb inclines in excess of this. Always reduce your speed when reversing on slopes. Do not reverse down hills in excess of 8° and always use extreme caution when reversing down hills. Do not attempt to drive along with the wheels at different levels, e.g.
Guidance for Safe Operation and Use Braking To bring the scooter to a standstill simply let go of the throttle control lever (Photo 17.1). Photo 17.1 Remember to keep both of your hands on the handlebars whilst the scooter is braking. Two types of braking are used. (a) Automatic regenerative braking, which slows the scooter to a stop. (b) Automatic braking which will operate a couple of seconds after releasing the control lever and holds the scooter in position, even if you are on a hill.
Guidance for Safe Operation and Use Crossing roads Photo 18.1 Your scooter is not capable of mounting and dismounting kerbs and other obstacles in excess of 3” (76mm) (Photo 18.1). Always use pedestrian crossings or drop downs. Be aware that some drop downs may be entrances to driveways. Use caution if this is the case. Remember before crossing the road, drive forwards and position the scooter at 90° to the road, stopping about 30 - 60cm (1 - 2 feet) away from the edge of the footpath (Photo 18.2).
Guidance for Safe Operation and Use Tyres Photo 19.1 Your scooter has pneumatic tyres all round. It is good practice to inspect the tyres for damage or wear regularly. The maximum inflation pressure is 35 P.S.I. (2.40 Bar) and this should never be exceeded. For typical use we recommend inflation to 25 P.S.I. (1.71 Bar) maximum (Photo 19.1). Emergency Braking Turning off the power switch whilst moving will switch off the power causing immediate and full braking.
Battery and Charging Information General information Please do not dispose of batteries in normal waste, always recycle in Batteries are the power source for almost all of the modern mobility products available today. The design of batteries used in mobility products is significantly different from the batteries used to start a car for example.
Battery and Charging Information Battery pack care plan 8. The batteries need to be checked regularly for signs of damage. If any damage is apparent, contact your local mobility dealer immediately. 1. Only use the approved battery charger compatible with the vehicle to be charged. 2. Charge your batteries over night, regardless of the amount of use your mobility device has had during the day. Caution! Take care not to short circuit the battery terminals. Remove all conductive jewellery (e.g.
Battery and Charging Information The range of your vehicle Most manufacturers of mobility products state the range of their vehicles either in the sales literature or within the Owner’s Manual. The range stated sometimes differs from manufacturer to manufacturer even though the battery size is the same. We measure the range of our vehicles in a consistent and uniform manner, but variances still occur due to motor efficiencies and overall product load weight. The range figures are calculated to I.S.O.
GENERAL WARNINGS PERSONAL & OPERATIONAL GUIDELINES Drive profiles should only be adjusted by healthcare professionals and approved agents/dealers, who are totally conversant with the process. They must also fully understand the user’s capabilities and the user’s ability to operate the scooter safely. Incorrect settings may cause injury or damage to the user, bystanders, the scooter and/ or nearby property.
GENERAL WARNINGS PERSONAL & OPERATIONAL GUIDELINES DO NOT mount or dismount your mobility scooter without first withdrawing the ignition key. This will ensure that the power is off and the scooter cannot move unexpectedly. DO NOT leave the ignition key in your scooter whilst it is unattended. Children or inexperienced people may attempt to drive your scooter which may result in damage or personal injury. DO NOT connect any medical device, such as a ventilator, life support machine etc.
GENERAL WARNINGS PERSONAL & OPERATIONAL GUIDELINES DO NOT operate the scooter without ensuring that the Tiller is properly adjusted and secured. After making any adjustment to the Tiller position you must check that the Tiller is locked and secured into position BEFORE driving. To check, gently push and pull the Tiller to make sure it is secured. An unsecured Tiller could result in damage and/or bodily injury.
GENERAL WARNINGS PERSONAL & OPERATIONAL GUIDELINES Direct exposure to rain, sea spray or moisture could cause the mobility scooter to malfunction electrically and mechanically and may cause rusting. Maximum User Weight Limitations. SAPPHIRE² = 150Kg (330lbs). Front basket = 4.5Kg (10lbs). DISPOSAL The symbol above means that in accordance with local laws and regulations your product should be disposed of separately from household waste.
EMC (EMI) WARNINGS CAUTION: IT IS VERY IMPORTANT THAT YOU READ THIS INFORMATION REGARDING THE POSSIBLE EFFECTS OF ELECTRO MAGNETIC CONTAMINATION, (EMC) ON YOUR MOBILITY SCOOTER. SOMETIMES THIS EFFECT IS ALSO KNOWN AS ELECTRO MAGNETIC INTERFERENCE (EMI). EMC (EMI) FROM RADIO-WAVE SOURCES.
EMC (EMI) WARNINGS Mobility scooter electromagnetic contamination (EMC). EM energy rapidly intensifies the closer one moves to the transmitting antenna, the source. Because of this it is possible to bring strong EM fields unintentionally close to your mobility scooter’s control system. Mobile hand-held radio type transceivers are of particular concern. Whilst such devices are in use, it is possible that the EM radiation can affect the mobility scooter’s movement and braking.
Specifications MEASUREMENTS ARE FOR GUIDANCE ONLY. SMALL DIFFERENCES MAY OCCUR PARAMETER LENGTH REAR WIDTH MAX. USER WEIGHT BATTERY CAPACITY MAX SAFE SLOPE SAPPHIRE² 121 cms (47.5”) 59 cms (23”) 150 kg (330 lbs) 35 Ah 14 degrees at 113 kg (250 lbs) 10 degrees at 150 kg (330 lbs) TURN RADIUS 70 cms (28”) SEAT - BASE HEIGHT 50-62 cms (20”-24.5”) MAX SPEED 6.4 kph (4 mph) WHEEL DIAMETER FRONT 22.5 cms (9”) WHEEL DIAMETER REAR 26.5 cms (10.5”) TYRES - PNEUMATIC 25 P.S.I. (1.
Routine maintenance Annually Quarterly The checks below can be carried out by the user Weekly There is no service manual available. Maintenance, fault finding and servicing should be carried out by an authorised dealer unless otherwise indicated. Daily The following table gives an indication as to when routine maintenance checks should be made. Battery charge check (Fig. D) Look at battery charge indicator on tiller before use to ensure batteries are fully charged. Inspection of connectors (Fig.
Service history This section is designed to assist you in keeping a record of any service and repairs to your scooter. Should you decide to sell or exchange your vehicle in the future, this will prove most helpful to you. Your Service Agent will also benefit from a documented record and this manual should accompany the scooter when service or repair work is carried out. The Service Agent will complete this section and return the manual to you. Customer Name.
Trouble Shooting Guide SYMPTON Shortened range Battery pack not charging or battery gauge shows empty after charging Battery charging current high No drive POSSIBLE CAUSE Batteries not charged for long enough Batteries weak and cannot hold charge Battery pack fault Charge fault Charger loom or plug damaged Loose connection No output from wall outlet Fuse in charger mains plug blown Button on battery pack has popped out Output fuse in charger blown Faulty batteries Scooter switched on during charging Brak
Trouble Shooting Guide Your scooter is fitted with a self diagnostic controller that will give a sequence of audible beeps when an error is detected to help you, or the authorised service agent, determine the drive electronics fault. Should you switch on the scooter and hear the beeps note the number of beeps, separated by a short delay between each sequence, and refer to the table below.
Guarantee Warranty condition 1 The repair or replacement will be carried out by an authorised Sunrise Medical Dealer/Service Agent. 7 The above warranty conditions apply to all scooter parts for models purchased at full retail price. 2 To apply the warranty conditions should your scooter require attention under these arrangements, notify the designated Sunrise Medical Service Agent immediately giving full information about the nature of the difficulty.
Sunrise Medical Limited Sunrise Business Park, High Street, Wollaston, West Midlands DY8 4PS England Tel 01384 44 66 22 Fax 01384 44 66 44 E-Mail: sunmail@sunmed.co.uk www.sunrisemedical.
