Warranty

The Manufacturer, Ideal, disclaims and excludes any liability for incidental, consequential,
punitive, general, special or other damages arising out of or connected with the purchase, use, or
misuse of the product or concerning any warranty herein.
This Limited One Year Warranty shall be governed by the laws of the State of California, USA.
Venue shall be with the Los Angeles Superior Court, North Valley District.
Warning
This product, or any of its accessories, parts, or attachments may not prevent adults, children,
animals, insects, or objects from passing through or using the opening created by the product.
Ideal Pet Products will not be liable for any unintended or accidental usage, misuse, abuse,
criminal conduct, water intrusion, acts of god, damages or injuries occurring or accruing from
the use of this product except in strict accordance with Ideal's Limited One Year Warranty
accompanying the sale of this product to the original purchaser.
How to purchase replacement parts:
1. Download the PDF file partsform.pdf
2. Call Us at 1-800-378-4385. We’re available Monday – Friday 8AM – 5PM PST for
pricing or to place an order by phone with your Visa, Master Card, American Express or
Discover Card.
3. To purchase by check or money order email [e-mail] for pricing.
Then print and fill out order form and mail to the address below:
Ideal Pet Products, Inc.
24735 Ave. Rockefeller Valencia, California 91355
Attention: Warranty Department
We mail all replacement parts within two business days of receiving your order.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.