Installation Manual

ManualsBrandsStiebel Eltron ManualsRough PlumbingStiebel Eltron 230628 240V, 12 kW DHC-E12 Single/Multi-Point-of-Use Tankless Electric Water Heater

OPERATION

4 | DHC-E WWW.STIEBEL-ELTRON-USA.COM

3. Register your product



YOU MUST REGISTER THIS PRODUCT WITHIN 90 DAYS OF PURCHASE

ON OUR WEB SITE IN ORDER TO ACTIVATE THE STANDARD

WARRANTY OR TO BE ELIGIBLE FOR THE EXTENDED WARRANTY. GO

TO OUR WEB SITE AT WWW.STIEBEL-ELTRON-USA.COM AND CLICK ON

Before beginning the registration process, we suggest that

you gather the necessary information which will be as

follows:

Type, Example: DHC-E

Number listed after “Nr.”

Place of Purchase

Purchase Date

First & Last Name

Email address

Physical Address

Phone Number

Installation Date

IF YOU HAVE ANY QUESTIONS CONCERNING THE REGISTRA-

TION PROCESS OR WARRANTY OPTIONS, PLEASE CONTACT

STIEBEL ELTRON USA DIRECTLY AT (800)-582-8423.

4. General

The tankless water heater differs from conventional storage type

water heaters in several ways. It does not store hot water. Instead,

water is heated instantaneously as it ﬂ ows through the appliance.

Due to the absence of stand-by losses, the appliance offers greater

energy efﬁ ciency than storage type water heaters.

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The input of heat into the water is electronically controlled. The

appliance will deliver any water temperature between 86°F (30

°C) and 140 °F (60 °C). Please set the desired temperature using

the knob on the front cover.

Note:

For reasons of appliance efﬁ ciency and durability (sca-

ling), the optimum temperature setting lies between 86°F

(30°C) and 120°F (50°C).

In case the “Power” light is ﬂ ashing while the appliance operates,

the water ﬂ ow rate exceeds the heating capacity of the appli-

ance. Reduce the hot water ﬂ ow rate in order to let the appliance

achieve the set point temperature. The maximum temperature is

electronically limited to 140 °F (60 °C). In case you have questions

regarding the way you plan to use the appliance, please call our

technical service line, see last side.

5. Troubleshooting

Symptom Possible Cause  Solution

No hot water not enough flow rate to

activate appliance

clean faucet aerator or shower

head

Water not hot enough water flow too high reduce water flow rate until

light on front cover stops

blinking

If you cannot remedy the fault, notify the contractor who installed

the appliance. To facilitate and speed up your enquiry, please pro-

vide the serial number from the type plate (000000-0000-000000).