User Manual

Stiebel Eltron Warranty for Hand Dryers & Space Heaters –
Models HTE, ULTRONIC, CNS, CK & CK Z.
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N.
82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria,
3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Hand Dryers and
Space Heaters – Models HTE 4, HTE 5, ULTRONIC, CNS 100,
CNS 150, CNS 200, CNS 250, CK 20S and CKZ 20S (the “unit”)
manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace,
at our absolute discretion, a faulty component in your unit
free of charge if it fails to operate in accordance with its
specifications during the warranty period.
4. If we repair or replace a faulty component to your unit under
this warranty, the warranty period is not extended from the
time of the repair or replacement.
5. The warranty period commences on the date of purchase of
the unit. Where the date of purchase is not known, then the
warranty period will commence 2 months after the date of
manufacture.
6. The warranty period for a unit is shown in the table below.
Component Warranty period
All components 5 years from the date of
purchase of the unit.
Your entitlement to make a warranty claim
7. You are entitled to make a warranty claim if:
7.1. you own the unit or if you have the owner’s
consent to represent the owner of the unit;
7.2. you contact us within a reasonable time of
discovering the problem with the unit;
How you make a warranty claim
8. To make a warranty claim you must provide us with the
following information:
8.1. The model number of the unit;
8.2. A description of the problem with the unit;
8.3. The name, address and contact details (such as
phone number and e-mail address) of the owner;
8.4. The address where the unit is installed and the
location (e.g. in living room);
8.5. The serial number of the unit;
8.6. The date of purchase of the unit and the name of
the seller of the unit;
8.7. The date of installation of the unit where
appropriate;
8.8. A copy of the certificate of compliance when the
unit was installed where appropriate.
9. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 6 Prohasky Street, Port Melbourne,
Victoria, 3207
Telephone: [phone]
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: [e-mail]
10. We will arrange a suitable time with you to inspect and test
the unit.
Warranty exclusions
11. We may reject your warranty claim if:
11.1. The unit was not installed by registered and
qualified tradespeople, where required.
11.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and
Installation Guide; and
(c) in accordance with the relevant statutory
and local requirements of the State or
Territory in which the unit is installed.
11.3. The unit has not been operated or maintained in
accordance with the Operating and Installation Guide.
11.4. The unit does not bear its original Serial Number
or Rating Label.
11.5. The unit was damaged by any or any
combination of the following:
(a) normal fair wear and tear;
(b) connection to an incorrect power supply;
(c) connection to faulty equipment, such as
faulty circuit breaker;
(d) accidental damage;
(e) act of God, including damage by flood,
storm, fire, lightning strike and the like;
(f) wiring not to AS3000 Standards
11.6. The unit was damaged before it was installed
e.g. it was damaged in transit.