Handbook

Warranty
Issue 06_18 | Warranty SNU Water Heaters | Errors excepted. Subject to changes.
For further information visit
www.stiebel.com.au or
call our team on 1800 153 351.
STIEBEL ELTRON WARRANTY FOR SNU WATER HEATERS
STIEBEL ELTRON solutions do not only convince with premium quality, but also outstanding reliability. If
you encounter problems with one of our products, rest assured that our national service team will take
care of it. We pride ourselves with great customer service as we consider this the basis for a long and
successful partnership. For further information, please refer to the detailed warranty conditions listed
below or contact our service team on 1800 153 351.
Australian Consumer Law
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
2. The STIEBEL ELTRON warranty for the unit is in addition to any rights and remedies you may have under the Australian
Consumer Law.
3. Without excluding or limiting any rights you may have under the Australian Consumer Law, any guarantees or
warranties that would otherwise be implied by law are excluded. If your rights under the Australian Consumer Law
can be limited, they are limited to the maximum extent permitted by the Australian Consumer Law.
Who gives the warranty
4. The warranty is given by Stiebel Eltron (Aust) Pty Ltd
(A.B.N. 82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria, 3207 (“we”, “us” or “our”).
The unit
5. This warranty applies to STIEBEL ELTRON Water Heaters – Models SNU 5S and SNU 10S (the “unit”) manufactured after
1 June 2013.
The warranty period
6. The warranty period commences on the date of purchase of the unit. Where the date of purchase is not known, then
the warranty period will commence 2 months after the date of manufacture.
7. The warranty period for a unit used for domestic purposes is shown in the table below. Domestic purposes means that
the unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of purchase of the unit.
8. The warranty period for a unit used for commercial purposes is shown in the table below. Commercial purposes
means that the unit is used for a non-domestic purpose and includes but is not limited to being used in a motel, hotel,
mining camp or nursing home.
Component Warranty period
All components 1 year from the date of purchase of the unit.
Warranty entitlement
9. You are only entitled to make a warranty claim under this warranty if:
9.1. you own the unit or if you have the owner’s written consent to represent the owner of the unit;
9.2. you contact us within a reasonable time of discovering the problem with the unit and in any event within 30 days;