Specifications Sheet

Warranty
Issue 07_18 | Warranty WWK | Errors excepted. Subject to changes.
For further information visit
www.stiebel.com.au or
call our team on 1800 153 351.
STIEBEL ELTRON WARRANTY FOR HOT WATER HEAT PUMPS
STIEBEL ELTRON solutions do not only convince with premium quality, but also outstanding reliability. If
you encounter problems with one of our products, rest assured that our national service team will take
care of it. We pride ourselves with great customer service as we consider this the basis for a long and
successful partnership. For further information, please refer to the detailed warranty conditions listed
below or contact our service team on 1800 153 351.
Australian Consumer Law
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
2. The STIEBEL ELTRON warranty for the unit is in addition to any rights and remedies you may have under the Australian
Consumer Law.
3. Without excluding or limiting any rights you may have under the Australian Consumer Law, any guarantees or
warranties that would otherwise be implied by law are excluded. If your rights under the Australian Consumer Law
can be limited, they are limited to the maximum extent permitted by the Australian Consumer Law.
Who gives the warranty
4. The warranty is given by Stiebel Eltron (Aust) Pty Ltd
(A.B.N. 82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria, 3207 (“we”, “us” or “our”).
The unit
5. This warranty applies to STIEBEL ELTRON Hot Water Heat Pumps – Models WWK 222, WWK 222 H, WWK 302 and
WWK 302 H (the “unit”) manufactured after 1 July 2015.
The warranty period
6. The warranty period commences on the date of completion of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will commence 2 months after the date of manufacture.
7. The warranty period for a unit used for domestic purposes is shown in the table below. Domestic purposes means that
the unit is used in a domestic dwelling.
Component Warranty period
Cylinder and condenser 5 years from the date of completion of the installation of the unit.
Sealed refrigeration system, including
compressor, evaporator, valves and
associated pipe work
2 years from the date of completion of the installation of the unit.
All other componentry (electrical) 2 years from the date of completion of the installation of the unit.