User Manual

FAQs
Q: No sound comes from headphones, what should I do?
A:
Check whether the signal light on the transmitter stays red, if not, please try the
following:
• Make sure the charging dock is connected to a power source.
• Make sure the headphones have been turned on.
• Do not plug into any ports labeled as “AV IN”.
• If your TV has a 3.5mm audio output, please make sure the 3.5mm audio cable is
plugged into the audio-out port behind the TV. Do not plug it into any audio-in port
behind the TV.
• If your TV has RCA outputs, please make sure the RCA adapter cable is plugged into
RCA output ports behind the TV. Do not plug it into any RCA input ports behind
the TV.
• Please make sure that your audio device is turned on and in play mode.
• If connecting the transmitter to a TV with a 3.5mm audio-out port, please do not mute
your TV.
• Instead of TV, connect to your phone to test.
• If the steps above did not resolve your issue, contact us for help.
Q: The headphones cannot be connected, what should I do?
A:
Check whether the signal light on the left ear cup stays green, if not, please try the
following:
• Make sure the transmission distance between the headphones and the transmitter is
within 30 meters.
• Slide the channel switch on the charging dock to change a channel, then press the
tuning button on the left ear cup to sync channel.
Q: The volume is not loud enough, what should I do?
A:
Turn up your TV’s volume to the maximum level.
Q: Headphones HW2 cannot get charged, what should I do?
A:
Check whether the charging light on the charging dock flashes green, if not, please try
the following:
• Make sure the charging dock is connected to a power source.
• Make sure the charging contacts on the ear cup match well with the charging pins on
the charging dock. The charging indicator flashes green once charging starts and it
stays green when the headphones are fully charged.
Q: How to pair two or more headphones HW2 with one transmitter?
A:
After a pair of TV headphones HW2 is successfully paired with the transmitter, turn on
the second headphones HW2, and the power indicator on the right earcup stays red,
and then the signal indicator on the left earcup stays green, indicating a successful
connection.
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