Warranty

H.
This warranty is transferable under the following conditions: The original or first owner
must have initially registered the warranty with Caesarstone USA, Inc. as specified in
item F. The original or first owner must submit to Caesarstone USA, Inc. in writing the
name, address and phone number of the new owner. The new owner will receive a
prorated 10-year limited warranty, which is prorated from the original date of installation.
In no event will the transferred warranty exceed ten (10) years from the date of the
original installation.
I.
In the event that Caesarstone quartz surfacing materials fail due to a manufacturing
defect, Caesarstone USA, Inc. will, at its sole discretion, repair or replace such materials.
Caesarstone USA, Inc. will seek to obtain the best possible result, whether we decide to
repair or replace your installation. However, exact color match is never guaranteed. All
decisions regarding this warranty are at the sole discretion of Caesarstone USA, Inc. No
representative, dealer, salesperson, distributor, fabricator or any other person is
authorized to make any warranty or promises on behalf of Caesarstone USA, Inc. with
respect to Caesarstone quartz surfacing products.
EXCLUSIONS:
1.
This warranty does not cover use for any commercial purposes. Commercial use includes
but is not limited to, use in a store, rental properties, office or any other place of business.
2.
This warranty does not cover products installed in any outdoor application.
3.
This warranty does not cover products used as flooring material.
4.
This warranty does not cover improper use or abuse. Improper use or abuse includes, but
is not limited to, damage from mishandling of the product, damage from excessive heat or
uneven exposure to weather conditions, physical or chemical abuse and damage from
improper care and maintenance.
5.
This warranty does not cover chips or other excessive impact damage in the product.
6.
This warranty does not cover scratches. Caesarstone is a very hard material and highly
scratch resistance but not scratch proof. Proper care must be exercised including the use
of a cutting board as part of your care and maintenance.
7.
This warranty does not cover routine maintenance. Routine maintenance includes but is
not limited to, minor conditions such as removing stains and water spots by following the
techniques specified in the Caesarstone online Care & Maintenance Guidelines at
www.CaesarStoneUS.com.
8.
This warranty does not cover failures due to fabricators/installers not following the
prescribed fabrication and installation procedures as outlined by Caesarstone USA, Inc.
Improper fabrication and/or installation is the sole responsibility of the fabricator and/or
installer.
9.
This warranty does not cover any defects that were visible at the time of fabrication and
were not avoided during fabrication. Fabricators are required to perform a visual
inspection of all materials prior to fabrication and again prior to installation.
10.
This warranty does not cover seam appearance or seam performance, adhesives, caulk
or other accessory items. Once the product is installed, the two main reasons for seam
separation or cracking are the shifting or movement of the substrate, cabinets or
foundation, and thermal shock. Thermal shock can occur when a hot pan, dish or other
receptacle or object is left on the countertop for more than a brief period. Trivets or hot
pads should always be used. These issues are not considered material defects and are
subject to proper care and maintenance by the owner.