Product Warranty

ManualsBrandsStorkcraft ManualsBabyEspresso/Beige Tuscany Uphosltered Glider and Ottoman

General

 My product has a broken part. How can I get a replacement part?

If your product has a broken or missing part, DO NOT contact the retailer.

You should contact Storkcraft customer service directly either by email, telephone or

online. They will be able to get you the necessary part(s) to make your product whole

again.

Email: parts@storkcraft.com

Phone (toll free): 1-877-274-0277 (Monday to Friday, 7 AM to 3 PM Pacific Standard

Time)

Online: http://www.storkcraft.com/PartsOrder.aspx

 Do you have separate customer service and parts departments for all of your

brands?

No, you may contact Storkcraft for all customer service and parts inquiries for Graco,

Broyhill Kids, Thomasville Kids, Canwood, and Ragazzi.

 I have purchased several Storkcraft items for a room set. Can I expect the

colors of all the pieces to match exactly?

No. There are several variables involved: country of manufacture, type of wood

available/used, and painting process. Depending on the country of manufacture, or

even wood availability in the same country at different times, the same type of wood

may not be used for every manufacturing run of an item. The same painting process

may be used on two different types of woods, yet the wood may take the paint

differently. Even within one tree, certain sections may react slightly differently to the

painting process. This is just the nature of wood. So, while the color will always be very

close, there may be slight variations between items, or even within different parts of the

same item. Part of the beauty and uniqueness of Storkcraft furniture are these natural

variations that indicate real wood fabrication.

 Can I purchase products directly from your online catalog?

Storkcraft does not sell directly to consumers, but supplies a wide range of retailers in

Canada and the United States. To determine where to purchase Storkcraft products,

please click on any of the retailer logos listed on our Where to Buy page. Please note

product availability is subject to retailers’ internal planning and cannot be influenced by

Storkcraft.

Summary of content (7 pages)

PAGE 1
 General My product has a broken part. How can I get a replacement part?  If your product has a broken or missing part, DO NOT contact the retailer. You should contact Storkcraft customer service directly either by email, telephone or online. They will be able to get you the necessary part(s) to make your product whole again. Email: parts@storkcraft.com Phone (toll free): 1-877-274-0277 (Monday to Friday, 7 AM to 3 PM Pacific Standard Time) Online: http://www.storkcraft.com/PartsOrder.
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 Where can I find my Assembly Instructions? Assembly Instructions may be glued to the bottom of the crib mattress support, attached to the outside of product, or loose in the box. If you can’t find them there, please check Assembly Instructions on our website or contact our customer service department.  Are your products made with wood or particle board? All Storkcraft products may be made from a combination of solid wood, veneers, and wood products.
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current safety standards. If you cannot confidently answer the aforementioned questions then we recommend that you purchase a new crib.  Are Storkcraft cribs JPMA certified? Yes, all Storkcraft products are Juvenile Products Manufacturers’ Association (JPMA) certified, undergo extensive and rigorous testing, and follow strict safety standards and regulations.  How many pounds will this crib hold? The limiting factor for using the crib is not weight, but height.
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mattress and the sides of the crib is not more than 1-3/16 inches when the mattress is pushed into the corner of the crib.  Is my crib part of the recall? The 2009 recall involves Stork Craft drop-side cribs and Stork Craft drop-side cribs with the Fisher-Price logo. This recall does not involve any cribs that do not have a drop-side. This recall does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.
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 What material are the cushions? The cushions vary from polyester to microfiber. It depends on the cushion type and color.  What are the dimensions of the glider seat? The dimensions of the actual seat are 20″x18″.  Dressers and Change Tables What is the weight limit for your changing tables? 30 Pounds  Can I use the top of the dresser as a changing table? We do not recommend using the top of our dressers for changing. We recommend a stand-alone changing table for safety purposes.
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No the top bunk must be used in conjunction with the bottom bunk. If you are looking for a bed with a top bunk and an open space underneath, you may want to look into a Canwood Loft Bed.  Can the bunk beds be split into two twin beds? Yes the bunk beds can be separated into two twin beds when your children get older. You do not need to purchase any separate hardware or parts.  Can the ladder be moved to another side? No, ladders can only go in the one spot.
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 How do I know if my used crib is safe? We do not recommend buying a used/old crib in garage sales, as there is usually no way of knowing how old or safe it is, or where it was manufactured. If your crib was manufactured in Canada before 1986, the crib is most likely unsafe. Health Canada changed the safety standards in 1986. In the United States, additional voluntary standards were added in 1988 by ASTM (American Society for Testing and Materials) to make cribs even safer.