User's Manual Part 4

STRATEGIC Technologies Inc. Frequently Asked Questions
Frequently Asked Questions
1. Can an answering machine be used with the PRU+?
An answering machine will not, as a general rule, affect the operation of the equipment Although,
depending on the quality of the answering machine it may load the line or create an unsuitable line
condition that could cause problems with PRU+ communications.
2. Can the PRU+ work with call waiting and call notes?
No, these services interrupt the unit while it is making outgoing calls. They should be removed.
3. Will the computer call the PRU+ and when?
The Central Computer never calls the PRU+. The PRU+ initiates all communications with the host
computer. The Call Overdue alarm indicates when the PRU+ has not checked in on time to the
Central Computer.
5. Will light switches affect the PRU+?
A light switch will only affect the PRU+ if the switch controls the electrical power to the outlet the
PRU+ is connected. When the switch is turned off it will disconnect the PRU+ from AC power. This
will cause a NO AC alarm to be reported to the Central Computer.
6. Will the PRU+ operate if connected to a modem on a computer?
A computer modem may interfere with the operation of the PRU if it is using the phone line when
the PRU+ needs to make a call to the CC. Also, if the computer modem has the auto answer
setting enabled it will interfere with all calls.
7. Will the PRU+ operate when the phone line from the system is connected to a jack shared by a
satellite system?
Most satellite systems have been found to interrupt the unit from making outgoing calls
9. Will the unit listen to personal phone conversations?
The PRU+ has no capability to tape phone conversations
10. Can the offender tamper with the A/B buttons, and manipulate the function mode commands
within the PRU+?
The A/B buttons will only function when the PRU+ is in Special Function Mode. The only way to
access Special Function Mode is by using the LOCK.
11. Can the PID be placed in water, or does it have to be wrapped in plastic?
The PID is completely waterproof for normal bathing activity.
12. Can the PRU+ provide 24 Hour battery backup?