User's Manual Part 4

STRATEGIC Technologies Inc.Trouble-Shooting
Trouble-Shooting
PRU Tips
PROBLEM : CC Busy (2)
SOLUTION
1. All lines at the monitoring center are busy. The PRU+ will re-attempt the call in varying
intervals (Or you can force another call attempt immediately).
PROBLEM : No Dialtone (3)
SOLUTION
1. Check the phone line has a valid dialtone.
2. Check that there are no telephone services that eliminate or alters the dialtone.
3. Assure no one is using the phone line while the PRU is attempting a call.
4. Use Passive Mode to monitor the offender. (See Passive Mode in the Platinum Series User
Guide)
PROBLEM : No Connect (4)
SOLUTION
1. Check that the phone line is connected to the LINE jack on the back of the PRU+. The LINE
jack is directly above the AC connector.
2. Check the phone number in the PRU+ (See the Extended Special Function Mode section in Platinum Series User
Guide) is correct.
3. Dial the phone number using a phone and check that it is possible to call the CC from that
location.
4. Check that the phone line is capable of rotary (pulse) dialling. If not, switch the dial mode on the PRU+ to Tone.
PROBLEM : Communication Error (5)
SOLUTION
1. Re-try the call attempt and assure that the call is not interrupted by anyone in the residence (ie.
while the PRU+ displays “Telephone in Use” assure that no one picks up the phone.)
2. Remove any extra devices attached to the phone line (ie. Answering machine, fax machine, computer) to eliminate
these as possible sources of the problem.
3. Remove any telephone services that may interfere with the PRU+ communications. (ie call
waiting, call notes)
PROBLEM : The unit will not phone in on initial call-in
SOLUTION :
1. Enter Test Mode and check if the Tel. Symbol is present.