User's Manual Part 4

STRATEGIC Technologies Inc.Trouble-Shooting
2. If the Tel symbol is not present
Check the cable is plugged into the phone line
b. Check the connectors on the cable (both ends)
c Check that the tel cable is plugged into the LINE jack on the PRU+ (directly above the AC connector)
The PRU+ will not display the tel symbol if it is plugged into the PHONE jack.
d. Attach a phone to the same phone line and check if a dial tone is present.
5. Dial a number and check if the line is working.
3. If the Tel symbol is present.
1. Refer to the communication error that occurred (ie No Connect (4), No Dialtone (3))
PROBLEM : Cockroaches or other foreign material in the unit
SOLUTION:
1. Return the equipment to STI for repair
PROBLEM : Multiple ..info RU Reset on the CC report
SOLUTION:
1. If the resets occur after a call is initiated (ie during a call attempt).
1. The PRU+ will give a reset message if a critical error occurs during a phone call.
These messages can be ignored or considered telephone communication errors.
2. Return Unit to STI for repair
PROBLEM : PRU locks up in Run Mode
SOLUTION :
1. Is the date correct? Is the date incrementing?
1. If not, Return Unit to STI for repair.
2. Will a LOCK enter Special Function Mode?
a. Is the LOCK working? Verify that the LOCK is working by using the LOCK on a different PRU.
2. If not, return Unit to STI for repair
3. Does the PRU+ attempt to call the CC?
a. Force a call by causing an alarm that is reported immediately (ie disconnect AC or cause a PID strap or
prox alarm)
b. If not, return the Unit to STI for repair
PROBLEM : Call Overdue after successful installation
SOLUTIONS
1. Is the unit on? Is the date and time on the display?
1. Is the AC adapter connected? If not, connect the AC adapter and check that PRU calls
into CC
2. Refer to PROBLEM : PRU locks up in Run Mode