User's Manual Part 4

STRATEGIC Technologies Inc.Trouble-Shooting
2. Is the tel cable connected from the wall outlet to the LINE jack?
1. Connect tel cable to LINE jack
3. See PROBLEM : PRU locks up in Run Mode
PROBLEM : Multiple Telephone Disconnects
SOLUTION
1. Does this happen constantly or only during night?
1. The telephone company maybe lowering line voltage that causes PRU+ to detect that
the telephone has been disconnected.
2. Replace unit it verify that there is nothing wrong with the PRU+.
1. If the problem persists, monitor offender via Passive Mode.
PID Tips
PROBLEM : Not Transmitting
SOLUTION
3. Check the PID with another PRU+ in test mode to make sure it is not transmitting.
4. Check that the battery is turned fully in the battery compartment.
3. Check the springs in the battery compartment are ok and that the spring tensioner material is under the springs.
4. Make sure no water or other foreign material is in the battery compartment. If water is in the
battery compartment
1. Return the PID to STI for repair
5. Return the PID to STI for repair
PROBLEM : The Strap will not Reset
SOLUTION
1. Check that LOCK is working using LOCK test instruction.
2. Check if the PID metal pins on the underside of the PID are alright
3. Check position of LOCK during reset. Is the LOCK in the correct reset location on the PID.
FVU Tips
PROBLEM : Not Picking Up PID's
SOLUTION
1. Does the FVU have anything on the display?
1. Replace AA batteries or plug into AC
2. Return FVU to STI for repair
2. How close is the PID? (the FVU has a free air range of 1100')