Warranty Guide

RETURNS
We thank you for your purchase. Here at Streamline®, our goal is
to provide customers with exceptional bathroom and kitchen
products. We understand that things sometimes don’t work out. If
you are unsatisfied with your Streamline® product and would like
to initiate a return, please reach out to
[e-mail] . We continue to grow and want to
offer the best customer experience possible, and by reaching out
to us prior to initiating a return, we can ensure that these issues
do not continue in the future.
LIMTED WARRANTY EXCLUSION
ALL OTHER WARRANTIES EXPRESS OR IMPLIED
INCLUDING ALL IMPLIED WARRANTIES OF
MERCHANTABILITY OF FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY DISCLAIMED. STREAMLINE IS NOT
LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL
OR SIMILAR DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOST PROFITS OR REVENUE, INABILITY TO USE THE
PRODUCT, OR ANY OTHER ASSOCIATED EQUIPMENT, THE
COST OF SUBSTITUTE EQUIPMENT, AND ANY CLAIMS BY
THIRD PARTIES RESULTING FROM THE USE OF THIS
PRODUCT.
This warranty gives you specific legal rights, and you may have
other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages,
so the limitations or exclusions stated above may not apply.
WHAT IS NOT COVERED UNDER THIS LIMITED
WARRANTY
• Normal wear and tear or cosmetic damage.
• Damage due to accidents, misuse, physical force, improper
installation or operation, mishandling, neglect, fire, heat, water,
humidity, liquids, insect infestation, or other intrusion.
• Products that have been repaired, altered or modified by
anyone other than Streamline® or its authorized service
representative.
• Damage caused by use of non-Streamline® accessories or
misapplication.
• Products whose serial numbers have been removed, altered or
rendered illegible.
• Products purchased, shipped from, used or serviced outside the
United States.
• Damage caused by acts of nature such as, but not limited to,
lightning damage.
• Products returned without valid proof of purchase.
DELIVERIES
Immediate inspection is required when receiving Streamline®
items. It is important to notate any damage or carton count
discrepancy on the BOL / Proof of Delivery (POD) receipt when
you sign for the delivery, even if the package appears only slightly
damaged. If the driver doesn't allow or won't wait, notate on the
BOL / POD "Driver will not allow inspection." Damages should be
reported to Streamline® within 3 calendar days of delivery.
Customers who sign for delivery and do not provide proper
detailed description assume responsibility if merchandise is
damaged or missing cartons. If the product itself appears
significantly damaged, you may refuse delivery after you notate it
on the POD / BOL and provide clear pictures to Streamline®.
Please notify Streamline® of refusal so we can anticipate the
return and send out a new item.
Please look for the following when checking:
• Carton/Pallet Count
• Crumpled and pushed in areas
• Fork lift punctures
• Holes
• Any additional outside damage to packaging
ESTIMATED SHIPPING & TRANSIT TIME
We do our best to provide you with accurate shipping times for
our products. The times are estimates only. Estimated transit time
will not include the time it takes for the item to be processed.
Products that are in stock normally ship from the warehouse
within 1-2 business days, however these products are subject to
prior sale and availability and lead times are not guaranteed.
Estimated shipping time is between 2-10 business days (the
actual number will depend on the state and customer availability
for delivery). These shipping times are not a guaranteed. If you
have a time sensitive project we recommend that you contact a
customer service representative at [e-mail].
DAMAGE & DEFECTIVE GOODS POLICY
At Streamline®, we understand that a product may get damaged
in transit or, on occasion, there may be a manufacturer product
defect. Rest assured, we will stand behind you during this
process and make sure we do everything we can to bring it to a
satisfying and timely conclusion.
For us to offer this level of service, however, we need a little help
from the customer in the form of a detailed product inspection
immediately upon delivery. In this case, it is important to notate
any damage on the BOL or POD when you sign for the delivery.
Also, please provide clear photos of the damages to
Streamline®. If the driver doesn't allow or won't wait notate on the
BOL / POD "Driver will not allow inspection." All damages should
be reported to Streamline® within 3 calendar days of delivery.
REPLACEMENT PARTS
Replacement parts are sent at Streamline’s® sole discretion. For
us to determine if replacement parts are necessary, please
provide us with a clear description of what the issue is as well as
supplementary photos for us to better serve you and understand
the problem. Whether any additional fees or charges are to be
assessed with respect to replacement parts will be determined on
a case by case basis.
INCORRECTLY SHIPPED ITEMS
If the item received was incorrectly shipped or missing any
component parts, please contact us immediately at
[e-mail]
DAMAGES & REFUSING A FREIGHT SHIPMENT
If the shipment is damaged, a customer has the option of refusing
the shipment. Contact our customer service representative
immediately at [e-mail] when and if you
refuse a shipment. Also, proper notation must be on the BOL /
POD receipt.
Any external evidence of loss or damage that occurred during
transit is considered visible loss or damage and must be noted on
the BOL / POD and signed by the carrier's agent (driver). Failure
to adequately describe the visible loss or damage could result in
the carrier delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at
the time of delivery is considered concealed loss or damage. Due
to rough handling in transit it is possible to damage the contents
of a carton without damaging the outer packaging itself. If such a
situation occurs, it is important to contact Streamline®
immediately for instructions on how to handle this.
You must open all received boxes and inspect products for
concealed damage within 72 hours (3 calendar days) of delivery
and Streamline® must be notified at that time. After this time
frame claims may not be honored.
Streamline® reserves the right to replace any damaged
merchandise within 3 calendar days of notification by the
customer. If a replacement item is available for shipping within
that time period, then a refund cannot be issued. If no
replacement is available, the damaged item(s) will be refunded in