Warranty Guide

Immediate inspection is required when receiving Streamline
®
items. It is important to notate any damage or carton count
discrepancy on the BOL / Proof of Delivery (POD) receipt when
you sign for the delivery, even if the package appears only
slightly damaged. If the driver does not allow or will not wait,
notate on the BOL / POD "Driver will not allow inspection."
Damages should be reported to Streamline
®
within 3 calendar
days of delivery. Customers who sign for delivery and do not
provide proper detailed description assume responsibility if
merchandise is damaged or missing cartons. If the product
itself appears significantly damaged, you may refuse delivery
after you notate it on the POD / BOL and provide clear pictures
to Streamline
®
. Please notify Streamline
®
of any refusal so we
can anticipate the return and send out a new item.
Please look for the following when checking:
Carton/Pallet Count
Crumpled and pushed in areas
Forklift punctures
Holes
Any additional outside damage to packaging
We thank you for your purchase. Here at Streamline
®
, our
goal is to provide customers with exceptional bathroom and
kitchen products. We understand that things sometimes do
not work out. If you are unsatisfied with your Streamline
®
product and would like to initiate a return, please reach out
to [e-mail]. We continue to grow and
want to offer the best customer experience possible, and by
reaching out to us prior to initiating a return, we can ensure
that these issues do not continue in the future.
We do our best to provide you with accurate shipping times
for our products. The times are estimates only. Estimated
transit time will not include the time it takes for the item to be
processed. Products that are in stock normally ship from the
warehouse within 1-2 business days, however these products
are subject to prior sale and availability, and lead times are
not guaranteed. Estimated shipping time is between 2-10
business days (the actual number will depend on the state
and customer availability for delivery). Shipping times are
not guaranteed. If you have a time sensitive project, we
recommend that you contact a customer service representative
at [e-mail].
If the item received was incorrectly shipped or missing
any component parts, please contact us immediately at
[e-mail]
PRODUCT
WARRANTY
DELIVERIES
ESTIMATED SHIPPING
& TRANSIT TIME
INCORRECTLY SHIPPED ITEMS
REPLACEMENT PARTS
RETURNS
At Streamline
®
, we understand that a product may get damaged
in transit or, on occasion, there may be a manufacturer product
defect. Rest assured, we will stand behind you during this
process and make sure we do everything we can to bring it
to a satisfying and timely conclusion.
Replacement parts are sent at Streamline’s
®
sole discretion.
For us to determine if replacement parts are necessary, please
provide us with a clear description of what the issue is as well
as supplementary photos for us to better serve you and
understand the problem. Whether any additional fees or
charges are to be assessed with respect to replacement parts
will be determined on a case by case basis.
DAMAGE
& DEFECTIVE GOODS POLICY
If the shipment is damaged, a customer has the option of
refusing the shipment. Contact our customer service
representatives immediately at [e-mail]
when and if you refuse a shipment. Also, proper notation
must be on the BOL / POD receipt.
Any external evidence of loss or damage that occurred during
transit is considered visible loss or damage and must be noted
on the BOL / POD and signed by the carrier's agent (driver).
Failure to adequately describe the visible loss or damage
could result in the carrier delaying or refusing to honor the
freight claim. Any damage that occurred during transit that
was not visible at the time of delivery is considered concealed
loss or damage. Due to rough handling in transit it is possible
to damage the contents of a carton without damaging the
outer packaging itself. If such a situation occurs, it is important
to contact Streamline
®
immediately for instructions on how
to handle this.
You must open all received boxes and inspect products for
concealed damage within 72 hours (3 calendar days) of delivery
and Streamline
®
must be notified within this timeframe. After
this time frame, claims may not be honored. Streamline
®
reserves the right to replace any damaged merchandise
within 3 calendar days of notification by the customer. If a
replacement item is available for shipping within that time
period, then a refund cannot be issued. If no replacement
is available, the damaged item(s) will be refunded in full if
the damage was the fault of freight carrier, and all return
procedures were followed. Failure to follow return procedure
for the damaged item may result in a charge for the free
replacement item.
For us to offer this level of service, however, we need a little
help from the customer in the form of a detailed product
inspection immediately upon delivery. In this case, it is
important to notate any damage on the BOL or POD when
you sign for the delivery.
Also, please provide clear photos of the damages to Streamline
®
.
If the driver does not allow or won't wait notate on the BOL
/ POD "Driver will not allow inspection." All damages should
be reported to Streamline
®
within 3 calendar days of delivery.
DAMAGES & REFUSING
A FREIGHT SHIPMENT