User manual

PART 1 • English
22
8.0 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Please check the receiver according
to the procedures shown below. If the receiver does not work properly after checking it, please contact
your local Service line or STRONG dealer. Alternatively you can send a support mail via our website:
www.strong.tv. NEVER open or disassemble your receiver. This may cause a dangerous situation and will
void the warranty.
Problem Possible cause What to do
The standby indicator does not
light up
Mains lead unplugged/
multipoint connector switched
off.
Check mains lead/switch
multipoint connector on.
Front panel switch is in OFF
position.
Set front panel switch to ON
position.
No picture The receiver can’t receive signal. Check the antenna cable, replace
the cable, or connect the cable to
the receiver tightly.
Incorrect values of some tuner
parameters.
Set the values of tuner
parameters correctly in the
Installation menu.
Wrong direction of the dish. Check signal strength and adjust
your dish correctly.
No picture or sound on TV Input is not selected on your TV. Switch to correct TV input.
TV or VCR is not connected to
main.
Bad cable connection.
Check mains lead.
Firmly plug in cables between
receiver and TV.
Audio muting. Press the MUTE button.
Receiver is switched to DVD/
VCR scart input
Press the DTV/VCR button.
TV power off. Turn TV on.
Scrambled channel
message
Channel is scrambled. Select alternative channel.
No response to remote control Receiver off. Plug in and turn on plug.
Handset not aimed correctly. Aim handset at IR sensor.
IR sensor obstructed. Check for obstructions.
Hand set batteries exhausted. Replace handset batteries.
Password forgotten Contact local Service Hotline or
send email to our support via
www.strong.tv