User manual

18
PART 1 • English
Symptom Cause Remedy
The display on front
panel does not light
up.
The power cord is not plugged in. Check that the power cord is plugged
in to the wall outlet. Make sure power
switch on rear panel is in ON position.
Receiver switched to STBY and the
display function is switched OFF.
Check if receiver is in STBY and the
setting within the menu Setup>Time
Setting>Time Display is set to OFF
No picture or sound Wrong connection or setting of the
Audio/Video output of the receiver
to TV.
Connect the Audio/Video output of
the receiver to TV correctly and check
the adjusted settings in the menu
Setup> Output Options.
Audio muting. Press the MUTE button.
TV power off. Turn TV on.
No picture The receiver can’t receive the signal. Check the antenna cable, replace the
cable, or connect the cable to the
receiver tightly.
Incorrect values of some tuner
parameters.
Set the values of tuner parameters
correctly in menu Installation>
Satellite Settings.
Wrong direction of the dish. Check the signal strength with a
spectrum analyzer and adjust your
dish correctly.
The remote control
does not work
The batteries of the remote control
are not inserted, wrongly inserted or
exhausted.
Check whether the batteries are inserted
correctly or exhausted, if so replace the
batteries in the remote control.
The USB storage device
is not working properly.
Wrong formatted. Format USB device by receiver in
menu Channel>File Explorer.
The external USB
HDD does not start.
Power consumption is too high. Connect an extra power supply
adapter to your USB HDD device.
The receiver switches
to STBY automatically.
Auto Power Down function is
activated and reached the adjusted
time (default 3h).
In the menu Setup>Time Setting you
can adjust the Auto Power Down time
or disable it.