Operation Manual

34 www.strongsat.com
Solving problems
* Before you check connections between your equipment, make sure you disconnect all your equipment
from the mains supply. When you have finished checking and making connections, safely reconnect all
the equipment to the mains supply (see page 11).
Problem Possible cause Suggested solution
Your set-top box doesn’t
seem to be working, and
there are no lights on the
front panel.
Your set-top box is not
receiving power.
Make sure that the mains lead is properly
plugged in and that the mains supply is
switched on.
Check that the mains wall socket has
power (try plugging in a lamp).
Your set-top box doesn’t
seem to be working, and
the front-panel standby light
is red.
Your set-top box is switched
off.
Press standby on the front panel, or S on
your remote control.
Your set-top box doesn’t
seem to be working, and the
front-panel standby light is
green.
Your set-top box is not
correctly connected to your
other equipment, or your
other equipment is not
correctly set up.
Check that all the connections are
properly made.*
Check that your TV is plugged into the
mains and that it is switched on.
Your TV is not switched
to show digital satellite
channels.
If your set-top box is connected to your
TV via a SCART lead, try selecting the
appropriate AV channel on your TV.
If your set-top box is connected to your
TV via an RF lead only, try selecting the
appropriate ‘channel for digital satellite
TV’. If you do not have a ‘channel for
digital satellite TV’, you need to perform RF
tuning (see page 12).
Your set-top box doesn’t
seem to be working, and the
front-panel standby light is
orange.
There is a problem with the
satellite signal.
Check that the lead from your satellite
dish is correctly connected to your set-top
box.*
Check that your satellite dish and LNB(s)
are correctly set up and directed towards
the correct satellite(s) (see page 7).
Check that nothing is blocking your
satellite dish, for example a tree or high
building.
There may be a temporary problem with
the reception, caused, for example, by bad
weather; try again later. If adverse weather
conditions cause your dish and/or LNB(s)
to move, you may need to re-adjust them
(see the information supplied with this
equipment).