Operation Manual

35
ENGLISH
www.strongsat.com
Solving problems
Problem Possible cause Suggested solution
You can see on-screen
interference.
Your TV or VCR is not
correctly tuned.
Check that your TV and video recorder
are correctly tuned to your set-top box.
For further information, refer to your TV
and VCR instruction books.
In some cases your set-top box may need
RF tuning. See page 28 or call customer
support for further advice.
Your remote control isn’t
working.
Something is between the
remote control and your
set-top box.
Make sure you point your remote control
directly at your set-top box and that
nothing is between it and your set-top
box. The ir receive light on your set-top
box’s front panel should flash each time
you press a remote control button.
The batteries are flat or
inserted the wrong way
round.
Check the batteries and replace them if
necessary.
You’ve forgotten your PIN. Call customer support for advice.
The menus and banners
are in a language you don’t
understand.
The menu language has been
changed to a language you
don’t understand.
You can change the menu language as
follows:
1. From a digital satellite channel, press
menu.
2. Press D twice, to highlight the last item
on the menu, then press OK.
3. Press U 6 times, then press OK.
The User Settings menu displays. The first,
highlighted item is the menu language item.
4. Press
R until your preferred language
displays.
5. Press OK. The menus should now be in
your preferred language.
6. Press exit to redisplay digital satellite TV.
You have received a new
smart card but you don’t
know how to activate it.
Make sure your set-top box is tuned to
a subscription channel. (You will not yet
see the picture.) Follow the instructions
on ‘Inserting your smart card’ on page 10.
The Subscription Activation screen should
appear - see the instructions on page 14.